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Upcoming transactions missing under projected cash flow chart

mblank78

When viewing a bank account in the web version there used to be upcoming transactions listed underneath the projected cash flow chart, I am no longer seeing those. I still see the dots on the timeline for the upcoming transactions but not the icon with the ability to edit below the chart. Just wondering if anyone else has this issue or if they were removed by design, etc..

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Comments

Zzj937

Using the browser version, when I click into an account the Reminders widget is no longer displayed. It is still displaying in the app version. Is anyone else experiencing this?

SRC54

@Zzj937 If I understand correctly, it may be that you need to click on the Projected Cash Flow carat ^ thing on the upper right. It is working in Safari for me. If I misunderstood, I'm sorry and please clarify.

DannyB

@Zzj937

Using Edge browser on an iPad right now and seeing reminders in all accounts.

Coach Jon

Hello @mblank78,

Thanks for reaching out! If you are referring to the reminders below the Projected Cash Flow chart, I can still see them in my own Quicken Simplifi. Can you see them under Settings > All Recurring? Maybe sharing a screenshot showing the issue you are experiencing would help here?

Thanks,

Coach Jon

mblank78

Hi Jon,

I do still see them all under settings>All Recurring. Here is a screenshot of my checking account which has upcoming recurring transactions but under the chart they do not show up, they only show as dots on the chart. I cleared browser cache, etc.. thinking that might help but they did not come back.

Screenshot 2024-09-09 at 12.35.41 PM.png

Coach Jon

Hello @mblank78,

Thanks for the reply! If you use another browser/incognito mode, do they show up at that time?

Let us know!

-Coach Jon

mblank78

I have logged in via Chrome, Safari, and Edge browsers, tried Chrome Incognito and Edge Inprivate modes all with no success. Same result on each of them, missing the upcoming recurring transactions under the graph for that account. I checked multiple checking accounts I have in Simplifi and they are missing for any account I click on.

DannyB

Hi @mblank78, fellow user here.

In the interest of answering your question about anyone else experiencing this. I just reviewed all my accounts and those with upcoming recurring expenses do show the reminder cards below the cashflow chart. I'm using Widows 11 and the Edge browser in normal mode.

I opened Chrome browser Version 128.0.6613.120 (Official Build) (64-bit) in normal mode and when I clicked on Transactions, I get this just now (8:45 AM PDT). All other QS pages loaded as expected. (8:56 AM PDT refreshed Chrome several times with no change.)

Chrome Incognito does load the Transaction pages with the reminder cards visible.

UrsulaA

I opened Simplifi in Microsoft Edge using both Windows 10 and Windows 11 and I can see the reminder cards under the cash flow chart with no issues.

I am using Simplifi web app Version: 4.24.0 (27444/06170edcc5)

mblank78

Thank you for the feedback. I tried a different computer with multiple browsers and they are still not showing up for me. Really strange as it does not appear to be an issue for anyone else. As far as I know there is no way to show/hide reminder cards under the chart, at least I could not find a setting so I don't think I accidentally hid them if even possible.

Coach Jon

Hello @mblank78,

Thanks for the reply. Are you able to see the reminders in the mobile application? If you edit a reminder or add a new manual recurring transaction do the reminders show back up? Let us know!

-Coach Jon

mblank78

I do see the reminder tiles/icons in the mobile app, I just changed a date on one of them and checked web version but still no tiles/icons under the chart. When I put the mouse on the blue dot on the graph for that reminder I see the updated date, just still no corresponding tile below chart.

Coach Jon

Hello @mblank78,

Thanks for the information. Did you try adding a new manual recurring transaction to see if the works for you in bringing them back, as stated prior?

Thanks,

Coach Jon

mblank78

Apologies, missed the part about adding a manual recurring. I just did that and it created the recurring transaction and added the dot on the timeline but no reminders showed up under the chart.

Coach Jon

Hello @mblank78,

It seems we will possibly have to escalate this as a dataset-specific bug. Before we do, can you share a screenshot of the entire projected cash flow chart and selected account in the account list, so we can have a better scope of the issue here? Here is a good example:

In addition, can you also include an example screenshot from multiple accounts, since you said it affects all of your accounts?

Thanks,

Coach Jon

mblank78

Hello, Here are two different accounts for examples. The whitespace on the left was just me blocking out the other accounts.

Coach Jon

Hello @mblank78,

Thanks for the information! Can you please send logs as well? This will help us determine what is happening exactly with your program.

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Thanks,

Coach Jon

RobWilk

I was surprised to see this and checked my dataset and this is -not- happening for me. I have early access on and wonder if this may be affecting those without early access on? I am 'contractually obligated' to keep early access on, so technically I cannot check if turning it off would cause the error to show.

mblank78

Hi Jon,

I have sent the logs based on the instructions above. It does say that Quicken will not respond back directly to me for the feedback provided.

Thank you,

Coach Jon

Hello @mblank78,

Thanks for the logs! Lastly, we will need the version and build that you are using for Quicken Simplifi, as well as your web browser and its version. You can find the version/build for Quicken Simplifi by navigating to the bottom of the Dashboard.

Thanks,

Coach Jon

mblank78

Hi Jon,

Google Chrome Version: Version 128.0.6613.138 (Official Build)

Quicken Simplifi version: Version: 4.24.0 (27444/06170edcc5)

Coach Jon

Hello @mblank78,

Thanks for the information! Do you happen to know the Operating System of the computer you are using as well as its version? We want to make sure we cover all avenues to determine the cause of this problem.

Thanks,

Coach Jon

mblank78

Jon,

It is macOS Sonoma 14.6.1.

Thank you,

Coach Jon

Hello @mblank78,

Thanks! We have gone ahead and reported this issue. We will be sure to keep you updated and post here when we receive those updates ourselves.

Thanks for your patience!

-Coach Jon

SIMPL-22962

nmcmahon1215

I am also seeing this on the Safari browser, and expanding the carat does not help. Have already tried removing all cache and cookies

In the "expanded" position, the container gets a few pixels taller, but all reminders are missing.

Also reproducible for me on Chrome and Firefox

Coach Jon

Hello everyone,

This issue now has an alert that can be followed for updates. We will be sure to post status updates there as we receive new information going forward.

https://community.simplifimoney.com/discussion/10349/new-10-02-24-reminders-carousel-is-missing-or-blank-in-the-transaction-view

@nmcmahon1215, I have gone ahead and merged your post here as well, since you had the same issue. Be sure to follow the alert for updates.

Thanks for your patience,

Coach Jon

Hello everyone!

I am back with an update on this issue. Our product team is having a hard time reproducing this issue from their end. Can you help us narrow down some details? Does this issue happen in incognito mode? Does the issue happen in alternative web browsers? Let us know!

-Coach Jon

Coach Jon

Hello everyone @mblank78 @nmcmahon1215 @Zzj937,

I am checking in again to see if you have seen my last message in this thread regarding reproducing this issue. We would love your help in narrowing down some details. Does this issue happen in incognito mode? Does the issue happen in alternative web browsers? Let us know!

-Coach Jon