Can't link Sofi Account. Getting FDP-102

meoge

I've been trying to link my new Sofi account since last Saturday and keep getting the following error:

We are unable to connect to SoFi at this time. Please try again later.

Care Code: FDP-102

Is there a known issue.

Coach Jon

Hello @meoge,

Thanks for reaching out! As the error states, we are unable to connect to your bank due to either the selected bank throttling connection traffic, the bank’s website or the URL used to connect being unavailable, or the selected bank is performing maintenance on their servers. While you may be able to log into your bank’s website successfully, you’ll still receive this error in Quicken Simplifi due to Quicken Simplifi connecting to a different server.

I do see on our side that this has been occuring for you for longer than 48 hours, so if you could provide a screenshot of the error as well as send us logs, this would be helpful. The instructions for sending logs can be found below:

1. Log into the Quicken Simplifi Web App.
2.  Select Profile from the left-hand navigation bar.
3.  With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
4.  Leave all boxes checked, add a brief description of the issue, and then click Send.

Thanks,

Coach Jon

meoge

Thanks Coach Jon. I've sent the feedback. Here is the screenshot

[Edited-Removed Personal Information]

meoge

Here is the reference ID

report created - reference id 450910979166861569

Coach Jon

Hello @meoge,

Thanks for the information. We have gone ahead and escalated this issue for you. We will be sure to post updates here when receive new information for this issue!

Thanks,

Coach Jon

EWC - 11282953

Coach Jon

Hello @meoge,

We now have an alert up in the community for this issue that you can follow! We will post any updates on the issue there as we receive more information going forward.

https://community.simplifimoney.com/discussion/10251/new-9-19-24-sofi-returns-a-102-error

Thanks for your continued patience!

-Coach Jon

meoge

Thanks, I've bookmarked that post

meoge

I'm sure you've already figured this out, but it seems to be an issue with Plaid and Sofi. I can't link Sofi with any system that uses plaid. Finicity works fine though. Any chance we can use finicity for the connection?

meoge

I figured out the issue and how to work around it. Plaid wouldn't work while my sofi account was setup with an authenticator app as the 2nd factor. Once I switched the 2 factor to text messages I was able to connect the sofi account in Simplifi and other software that uses Plaid.