Will no longer sync with TIAA FDP-105 error

My Plan

Will no longer sync to TIAA. I'm getting FDP-105 error. Tried disconnecting and reconnecting, waiting 48 hours etc.

Coach Jon

Hello @My Plan ,

Thanks for reaching out! I can see on my side that you have been experiencing the FDP-105 error with TIAA. As the error states, we are unable to connect to your bank due to either the selected bank is throttling connection traffic, the bank’s website or the URL used to connect is unavailable, or the selected bank is performing maintenance on their servers. While you may be able to log into your bank’s website successfully, you’ll still receive this error in Quicken Simplifi due to Quicken Simplifi connecting to a different server.

I would try using a fresh new connection to see if that works for you. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

Thanks,

Coach Jon

stevenschwartz

I have also tried for over a week, and one of our TIAA accounts seems to work fine, a second one that was deleted cannot add back. Constant FDP-105 error. This is very frustrating on top of the fact that Citibank is now dark. Please help with TIAA situation! Please don;t just tell me to try again in 48 hours - that simply does not work.

Coach Kristina

Hello @stevenschwartz,

To assist with this issue, I checked on our end, and can see you've been getting FDP-105 errors since the 25th of this month, and that you've tried multiple connection options with TIAA. So that we can further investigate this issue, please provide the following information:

• What is the exact URL you use when logging into the account directly through the financial institution's website?
• Is the account directly through TIAA, or is it an external account (for instance, when you click on the account, are you redirected to another website to view account information)?
• Have there been any recent changes to the financial institution's website?
• Since you mentioned the account was previously in your Quicken Simplifi, what was the name of the account as it displayed in your Quicken Simplifi?
  • You mentioned it was deleted. Do you mean it's now a manual account, or was the account completely deleted from your Quicken Simplifi?
• What is the connection option you typically use when connecting to TIAA through Quicken Simplifi?
  

Please also send us logs. To do this, please follow these steps:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

I look forward to your reply!