Unable to reconnect Citi accounts (edited)
Error says: "Fix account connection (Care code: FDP-390 » Your account connection no longer works, but we have a new & improved way to connect to your financial institution"
I'm able to get into CITI with my user name and password. Then the page goes blank except for the Help icon.
Nothing else happens. It just sits there, empty, no further communications. No page to grant simplifi access.
Comments
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on citis website, before adding to Simplifi, you have to go into account settings and enable 3rd party apps, it will give you ten minutes to connect Simplifi, which I recommend doing in a different tab, this is new I believe.
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Rob Wilkens1 -
Tried twice. No luck. Still getting the same outcome as my post above. I got the sign in and the 3rd party apps page along with the 10 minute message. Followed the instructions. No Luck.
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Do you have any kind of VPN running? My undestsanding is those can sometimes cause problems. I'm connected to citi with my costco card, and that seems to be working for me. Also, i'd recommend trying in incognito mode and if that works, in normal mode clear cache;.cookies.
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Rob Wilkens0 -
I tried the VPN off and now, incognito. No luck.
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I'm having the exact same issue. Nothing I try has worked.
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When I get the
"Fix account connection (Care code: FDP-390 » Your account connection no longer works, but we have a new & improved way to connect to your financial institution" message in Simplifi, and then click the Reconnect button to fix the connection, I get an error message that reads:
"400 Bad Request
Request Header or Cookie is Too Large
nginx"
That message comes up immediatelly, so the software is not even attempting to connect to Citi (or so it seems).
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@neon45 & @Sstrico, thanks for reaching out to us here in the Community!
I'd suggest following these steps to gain a new token and establish a completely fresh connection with the bank:
- Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
- Navigate back to Quicken Simplifi and make all of your Citibank accounts manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank and reauthorize your accounts.
- Carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
If you still receive the same error, please give it a try in a different browser or in incognito/private mode.
Let us know how this works for you!
-Coach Natalie
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I'll do that when I have time later this afternoon or this evening.
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I just tried it again and this time when I clicked the Reconnect button, it worked (without going to the bank's website to remove Quicken's access). The window popped up where I could identify the account and link it to the existing Simplifi account and it then proceeded to download transactions since Sept 26 (when the connection stopped working originally). So, it looks like I am caught up now.
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Unfortunately it did not work here. The Visa card is currently listed as manual. I removed Simplifi's access from Visa. I also made sure I had the correct type of Citi Visa card. Primed Citi to get ready for Simplifi. Got the Simplifi / Visa screen and added user and password info. Then…. Nothing. Same screen as posted above. VPN off and cache etc cleared.
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@neon45, since you're still having trouble connecting, I'd suggest contacting Chat Support directly so they can engage in a screen-sharing session with you and walk you through some steps.
Please post back to let us know how it goes in case it helps other users!
-Coach natalie
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