CITI connection still not working

captainkeithy

now when I go to reconnect I’m getting error code 500. We are unable to connect to the Citibank account at this time.

captainkeithy

Ok. I got it to connect by turning off 2 factor authentication in my Citi profile. But it’s still not downloading new transactions

Coach Kristina

Hello @captainkeithy,

I'm glad to hear you were finally able to connect to Citi. To troubleshoot the issue with transactions not downloading, please start by following the steps in this article on missing transactions:

https://help.simplifimoney.com/en/articles/3412682-troubleshooting-missing-transactions

Also, could you please verify if the balance that Quicken Simplifi shows for the account is correct?

I look forward to your response!