I am unable to reconnect to my Fidelity Visa account (edited)
I'm so frustrated.
Just three days ago I subscribed to Quicken Simplifi (QS). I then downloaded all of my financial institutions. I then spent hours tweaking it. Since Saturday, I am unable to reconnect to my Fidelity Visa account. I have tried online via my laptop as well as from my mobile device. It will not reconnect.
This particular account is where 99% of my transactions are… it's my VISA account, and I use it for everything. I either get any error message or told that the account has already been added. If this keeps up, I will have to cancel this budget app as it will be worthless. I paid my annual fee … which I hope I would be reimbursed, but if not then it is what it is. I can't use this app without the information from my VISA. Simply worthless.
Comments
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@FeliciaS, thanks for reaching out to the Community!
To clarify, which bank option did you use to connect your Fidelity Visa account to Quicken Simplifi? I'm seeing that a couple of Fidelity instances have been used when checking your connection attempts from our end, so we want to be sure you're using the correct option. If the main Fidelity options don't work well for you, I believe users have been able to connect their Fidelity Visa accounts using one of the "myaccountaccess" options —
Please let us know so we can best assist!
-Coach Natalie
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