Pending transactions not reflected in cash flow balance

Engaiging

Several times over the last month I have noticed that transaction reminders/pending transactions are not accurately reflected in the cash flow balance. For example, my current account balance is $2286.14, I have 3 pending transactions from my bank totaling $1870.01, yet my cash flow balance is not reflecting these at all. This is obviously problematic. Whether the transaction is a reminder, pending, or cleared, the future cash flow balance should reflect the transaction. A similar recurring error in calculating the account balance is why I stopped using Quicken Desktop 15 years ago. I also noticed that the cash flow balance routinely shows negative when deposits and debits are scheduled for the same day, which is not how it should work. Deposits are required to be posted before any debits, and Simplifi should follow this logic. Finally, why does the past cash flow balance indicate "projected" balance? Once a date passes, you know the balance, it should reflect the actual balance.

DannyB

@Engaiging

It looks like your graph is stuck somehow. I just checked all my accounts and all transactions both cleared and pending up to today are reflected in the cash flow charts. Are you seeing this in any of your other accounts?

I think I would log out and close QS then reopen and sign back in to see if that fixes this.

Engaiging

Tried that, opened in an incognito window. No change. The "projected balance" from 10/14 is wrong - it looks like the $1870.01 that is pending was actually added to the bank reported balance on 10/14, then deducted in today's pending balance, which is not correct. I am not noticing it on any other accounts, but I also don't have many recurring transactions on other accounts to compare to.

Coach Jon

Hello @Engaiging,

Thank you for reaching out! To clarify, is your account balance currently correct? Is it just the projected cash flow graph that is currently incorrect? In the past, once the transactions come out of pending status do they appear in the projected cash flow graph, if you have noticed?

Thanks, and let us know!

-Coach Jon

Engaiging

The account balance matches the bank balance. The projected cash flow is incorrect. The cash flow graph shows upcoming reminders correctly, but not the pending transactions. In the past, the pending transactions were reflected in the cash flow graph.

Coach Jon

Hello @Engaiging,

Thanks for the reply! I would try resetting your account connection to see if this allows the pending transactions to show up in Projected Cash Flow afterward. https://help.simplifimoney.com/en/articles/4857199-when-and-how-to-reset-your-account-connections

Let us know if this works for you!

-Coach Jon

Engaiging

I reset the account connection when I noticed the problem. Simplifi "sees" the pending transaction - I was alerted I got paid, even though the deposit won't post until tomorrow morning, but it is not showing in the projected cash flow or reminders.

Coach Jon

Hello @Engaiging,

Thanks for the reply! To help clarify the situation a bit, can you let us know what account/financial institution you are experiencing this issue with? You mentioned you did not see this issue in any other account as well. Is this still the case? Can you also provide screenshots showing the incorrect projected cash flow balance and account balance? You may feel free to DM me this information.

Thanks,

Coach Jon