Hi I’m in Canada and can’t connect with my Meridian credit union accounts or my Capital One MC

SusannaG
SusannaG Member
edited November 27 in Adding and Updating Accounts

simplifi doesn’t seem to work with my financial institutions. Anyone else use Meridian Credit Union?

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @SusannaG,

    Thanks for reaching out! I'm sorry to hear about your recent trouble connecting your accounts. Unfortunately, I was unable to see any errors on our side for the Financial Institutions you listed. Are you receiving any errors, or what specifically seems to be preventing connection?

    Thank you,

    Coach Jon

  • SusannaG
    SusannaG Member

    I'm getting error - FDP-103 - Trying to connect my personal bank accounts to meridiancu.ca

  • Coach Jon
    Coach Jon Moderator admin

    Hello @SusannaG,

    Thanks for the reply. I do now see that error on our side with that FI. Typically, you will receive error code: 103 when an invalid username and password for the bank you are trying to connect with have been entered. I would first see if trying from a different browser/incognito mode works for you. If it does not, try the below steps:

    • Verify the bank selected is the correct instance.
      • You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
    • Verify that your login information is correct.
      • Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
    • Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
    • Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
    • Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

    Thank you,

    Coach Jon

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