FDP-163 error with The Education Plan

System
System Administrator admin
edited October 28 in Adding and Updating Accounts

This discussion was created from comments split from:

The Education Plan is returning error FDP-102 when trying to add (edited).

Tagged:

Comments

  • dont
    dont Member ✭

    I'm receiving FDP-163 as well now also. That started about 24-48 hours ago. I was hoping it was a temporary issue.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @dont,

    Thanks for reaching out! To clarify your situation, are you receiving this error with an already existing account in Quicken Simplifi, or when trying to add a new account into Quicken Simplifi?

    If it is the former, I would try to make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts.

    Let us know!

    -Coach Jon

  • dont
    dont Member ✭

    I am receiving FDP-163 error with an already existing account.

    I had the FDP-102 error, but that got fixed on October 16th. It got split into a new topic here:

    https://community.simplifimoney.com/discussion/comment/42207#Comment_42207

    I am now receiving FDP-163. I noticed it a day or two ago.

    I did as instructed and set the accounts manual. When I try to add the account again, I still get FDP-163.

    Screenshot_2024-10-28_14-13-07.png


    As an aside, is there a place to look up what the individual Care Codes are? It would be nice to know if it's a temporary error that I can ignore, something I can possibly fix myself, or if I should report it. Since I have no idea what the error codes mean, often times I will ignore it in the hopes that it goes away.

  • Coach Jon
    Coach Jon Moderator admin
    edited October 28

    Hello @dont,

    Thanks for the information. I went ahead and escalated this issue. I will be sure to post further updates on the issue here when we receive new information going forward.

    As for the Care Codes you mentioned, we do have an article that lists the Top Bank Download Solutions and their associated errors that you can read through here: https://help.simplifimoney.com/en/articles/3359549-top-bank-download-solutions

    Thank you for your patience!

    -Coach Jon

    EWC - 11355603

Categories