Coinbase FDP-103 No API Keys Work

sami
sami Member

Coinbase connection has been reported not working for the last 8 months, can we get an update on this issue?

Coinbase no longer offers legacy API keys and the new API keys have never been able to connect successfully on Simplifi, giving the FDP-103 error.

These account working are an important part of keeping a Simplifi subscription, has there been any escalation to get them working again?

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @sami, thanks for reaching out to the Community!

    The issue you described is a known issue with Coinbase. The issue is on the bank's end and is due to them removing the Legacy API Key creation option. We have already reported the issue from our end and have an Alert that can be followed for updates:

    I hope this helps clarify!

    -Coach Natalie

  • sami
    sami Member

    Thanks Natalie, however since the Legacy API will likely not return will the new Coinbase API keys be supported by Simplifi soon?

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @sami, as soon as we have any information to share, we will post it to the Alert. The Alert contains what we are aware of at this time.

    Thanks!

    -Coach Natalie

  • RJM
    RJM Member

    hello support,

    After SO many month , Coinbase API is still not working in Quicken Simplify. What is the update?

    Prior discussion was closed ? why?

    https://community.simplifimoney.com/discussion/7952/coinbase-no-longer-connects-due-to-a-103-error-edited?utm_source=community-search&utm_medium=organic-search&utm_term=coinbase+103

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @RJM, thanks for the inquiry!

    As you can see from the thread that I merged your post with, the issue with Coinbase is still being worked on. You can follow our Community Alert for updates on this known issue, as they will be posted to the Alert when available:

    The prior discussion you mentioned was closed due to 1 month of inactivity. However, you will want to follow the Alert for future updates, not a discussion.

    I hope this helps!

    -Coach Natalie

  • sami
    sami Member

    Quicken Simplifi Team, can your paying customers please get a legitimate technical update on why you (and this is most certainly a Quicken Simplifi issue rather than Coinbase) have not enabled this functionality with their new API keys?

    Users on these forums have reported issues dating back to 9 months. Amd your team continues to provide substanceless updates for a paid product.

    Do not ask me to follow a Community Alert. Please answer this post as to why your company is failing to assist their paying customers.

  • theredraven
    theredraven Member
    edited November 13

    When is an updated integration with the new API keys slated on your integration team's roadmap?

    Coinbase is the biggest crypto exchange next to Kraken, and this is knowingly messing up the core "unified financial portfolio" experience for a lot of customers (it's far less than ideal, and not really worth the time at all, to manually track value of something like a stock or crypto).

    What can we do to get this request prioritized higher?

    Regards,

    Brenton