Negative account balance showing up on Simplifi with BOA

dpanatl
dpanatl Member
edited November 1 in Adding and Updating Accounts

This is the second time this week my Bank of America acct is showing I have a negative balance. I log into my bank directly everything shows up fine. To say the least, when I see that on Simplifi it's enough to give you a heart attack.

I'm also having issues with a new CD I opened yesterday not showing up on Simplifi after I linked it. The bank holding the acct, Capitol One, says its connected to Simplifi, but so far nothing is showing up.

Please fix these issues! I can understand something like this happening if this was free to use but since we pay for it, there is no reason to give you customers high blood pressure!

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @dpanatl,

    Thanks for reaching out! Sorry to hear about your recent trouble with Bank of America in Quicken Simplifi. We do have a great support article that explains how some balance discrepancies may happen in addition to troubleshooting steps to try to resolve the issue. https://help.simplifimoney.com/en/articles/4202003-how-to-resolve-balance-discrepancies

    As for the secondary issue with Capital One, you will want to create a separate post so we may keep this one on topic with Bank of America.

    I hope this information helps!

    -Coach Jon

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