Has any California Coast Credit Union member switched to their new online banking yet?

gschiff
gschiff Member ✭✭
edited November 1 in Adding and Updating Accounts

My accounts stopped updating in Simplifi immediately after the switch. I tried to re-add them and was unable to connect. I contacted CCCU support and was told they no longer support direct connect, whatever that means.

I was wondering if any other CCCU members out there have had more success than I have?

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @gschiff,

    Thanks for reaching out! To help clarify your situation, what error if any are you receiving in Quicken Simplifi when you are trying to connect? Can you also provide a screenshot?

    Thanks,

    Coach Jon

  • gschiff
    gschiff Member ✭✭

    Hi Coach Jon,

    My CCCU accounts stopped updating and the connection is showing this error in Simplifi:

    image.png

    Try Again takes me to a search page which actually finds 2 matches for CCCU:

    image.png

    However, neither one is successful after I put in my credentials. The first option generates this error message:

    image.png

    And the second option generates this error message:

    image.png

    It's looking pretty grim. Can you suggest any other workarounds to try, or confirm whether Simplifi is never expected to connect to CCCU's new system?

    Thanks!

  • Coach Jon
    Coach Jon Moderator admin

    Hello @gschiff,

    Thanks for following up! We are aware of this known issue with California Coast Credit Union. We do have an alert up in the community that you can follow for further updates as well!

    https://community.simplifimoney.com/discussion/10388/ongoing-10-7-24-california-coast-credit-union-returns-a-107-error

    Thank you for your patience!

    -Coach Jon

  • gschiff
    gschiff Member ✭✭

    This is my credit union that doesn't work with Simplifi anymore. Your failure to prioritize this connection, along with your years long failure to establish connectivity with my retirement accounts under Alight, is why I will be cancelling my subscription before my free year expires next month. There are many things I liked about your product , but it's useless to me if it won't import the data I need to see.

    I sure miss Mint. It just worked.

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