FDP-106 for Alive Credit Union

JCG2042
JCG2042 Member ✭
edited November 6 in Adding and Updating Accounts

Alive Credit Union (secure.alivecu.coop) changed platforms recently and now is throwing FDP-106.

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @JCG2042,

    Thanks for reaching out! To help us better understand your situation, can you let us know if you are adding this account for the first time into Quicken Simplifi or trying to update an existing account already in Quicken Simplifi?

    If it is the latter, I would suggest trying with a fresh new connection. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know if that works for you!

    -Coach Jon

  • JCG2042
    JCG2042 Member ✭

    This account was working correctly for many months. The bank changed platforms (credentials moved to the new platform), and when that changed, the accounts disconnected. I have disconnected (Made Manual) the accounts at this bank and attempted to reconnect, which then results in the error.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @JCG2042,

    Thanks for the reply! If you could please provide the following information, this would be helpful for further troubleshooting:

    • The name of the account, as it appears in Quicken Simplifi.
    • The name of the account, as it appears on the bank's website.
    • What type of account are you attempting to connect?
    • Has there been any changes made to the bank's website or the sign-in process recently?
    • Has there been any activity in the account in the last 90 days?
    • What is the exact URL you see after signing into the bank’s website?
    • A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

    Feel free to provide this information via direct message!

    -Coach Jon

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