FDP-106 for Alive Credit Union
Alive Credit Union (secure.alivecu.coop) changed platforms recently and now is throwing FDP-106.
Comments
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Hello @JCG2042,
Thanks for reaching out! To help us better understand your situation, can you let us know if you are adding this account for the first time into Quicken Simplifi or trying to update an existing account already in Quicken Simplifi?
If it is the latter, I would suggest trying with a fresh new connection. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know if that works for you!
-Coach Jon
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This account was working correctly for many months. The bank changed platforms (credentials moved to the new platform), and when that changed, the accounts disconnected. I have disconnected (Made Manual) the accounts at this bank and attempted to reconnect, which then results in the error.
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Hello @JCG2042,
Thanks for the reply! If you could please provide the following information, this would be helpful for further troubleshooting:
- The name of the account, as it appears in Quicken Simplifi.
- The name of the account, as it appears on the bank's website.
- What type of account are you attempting to connect?
- Has there been any changes made to the bank's website or the sign-in process recently?
- Has there been any activity in the account in the last 90 days?
- What is the exact URL you see after signing into the bank’s website?
- A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
Feel free to provide this information via direct message!
-Coach Jon
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Hello @JCG2042,
I am following up with an update from our service provider. "Please inform the user that as per our investigation, we found that after posting credentials, we are getting a response of "invalid login credentials". Please ask the user to ensure that the username and password they are entering in the product completely match the username and password that they enter in the bank website. Please request the user to log in to the bank website in an incognito window, post the credentials, and reach the account summary page. If it is successful, then ask the user to log into our product, update the latest credentials that they used to log in successfully to the bank website, and then refresh the accounts and verify if the connection is successful".
I would suggest following the steps given above, and then let us know if that worked or not. If it does not work, please grab a screenshot of the login and accounts summary page showing your active accounts from the bank website.
Thanks,
Coach Jon
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This is fixed, but I am telling you they found an error. I tried many, many times with the proper credentials, being logged into the actual website in parallel with it failing in Simplifi.
Besides this, the prompt box for the 2FA code is slightly different. The previous one had bad characters in what they were asking for, but you knew they were asking for the code.
Now, the prompt clearly asks for your code from your authenticator app.
In any event, it's working now.
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