Chase not available

RobWilk

I presume this is temporary?

RobWilk

You may notice it says i am on a vpn. Tried turning it off, same message.

Coach Natalie

@RobWilk, thanks for posting to the Community!

I'm not personally experiencing any issues with my Chase account in Quicken Simplifi. Since Chase is one of our OAuth API banks, I'd suggest trying from a different browser or in incognito mode. If the issue persists, I'd suggest following these steps to establish a completely fresh connection with the bank and gain a new access token:

1. Navigate to the bank's website, sign in, and remove Quicken's access from the bank's third-party linked apps.
2. Navigate back to Quicken Simplifi and make all of your accounts with this bank manual by following the steps here.
3. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank and reauthorize your accounts.
4. Carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how it goes!

-Coach Natalie

RobWilk

now it says my account is locked due to suspicious activity…. Probably trigerred by using a vpn (was using it recently due to insecure hotel wifi). It’s my problem i guess.