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Robinhood - BTC / ETH investment tracking referencing Grayscale ETF prices (edited)

theotherjay

I have a Robinhood account that I pull into Simplifi to track among my other investments. The overall account balance shows correctly, but the individual investment line items for Ethereum (ETH), Bitcoin (BTC), Litecoin (LTC), and USDC are referencing different assets than expected. The ETH symbol references a "Grayscale Ethereum Mini Trust ETF" and the BTC symbol references a "Grayscale Bitcoin Mini Trust ETF".

Any ideas for getting those ETH, BTC, LTC, and USDC symbols to point to the actual Ethereum, Bitcoin, and USDC asset prices?

Screenshot 2024-11-14 at 10.01.07 AM.png

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Coach Jon

Hello @theotherjay,

Thanks for reaching out! To clarify your issue, the Holding names and prices you highlighted are incorrect? If that is the case, I would suggest resetting your account connection to see if that corrects the issue you are seeing: https://support.simplifi.quicken.com/en/articles/4857199-when-and-how-to-reset-your-account-connections

If that does not work, please provide the following information:

The name of the account, as it appears in Quicken Simplifi.
The balance for the account in the Accounts List in Quicken Simplifi (this is the list of all accounts and balances on the left side of the Dashboard on the Quicken Simplifi Web App, or the list of all of your accounts when you select "Accounts" from the Quicken Simplifi Mobile App).
The balance for the account in the Investments Portfolio in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to just this account).
The balance for the account as displayed on the bank's website.
A screenshot of the holdings for the account in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to just this account).
A screenshot of the holdings on the bank's website for a comparison.

Feel free to send this information via direct message! Let us know how that goes!

-Coach Jon

theotherjay

Thanks for the response, @Coach Jon! Correct, the holding names and prices are incorrect. It looks like Simplifi is referencing something different from the expected Bitcoin, Ethereum, etc. assets based on the BTC/ETH symbols that Robinhood is sending over.

If I try to add a manual asset in Simplifi, adding the BTC symbol pulls this Grayscale ETF thing, whereas the ^BTCUSD symbol looks to be the "correct" Bitcoin price.

I reset the account in Simplifi and it's still the same. I'll get those screenshots together and send them your way shortly.

Thank you!

Coach Jon

Hello @theotherjay,

Thanks for the information! BTCUSD is the correct symbol for Bitcoin in Quicken Simplifi, yes. The correct symbol for Ethereum is ETHUSD as well. When connecting your Investment Accounts to the financial institution, tracking cryptocurrencies may be a little more challenging. Although the financial institution may accurately identify the coin, they may not provide a valid ticker symbol, which would prevent Quicken Simplifi from being able to retrieve updated price quotes.

Let us know once you can send the information over we requested!

-Coach Jon

Coach Jon

Hello @theotherjay,

Thanks for the information I requested. We will also need logs to be sent over. Instructions to do so can be found below:

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you,

Coach Jon

theotherjay

@Coach Jon done! Reference ID 459932388739815424.

Coach Jon

Hello @theotherjay,

Thanks for the feedback. Can you also let us know what the correct symbol is supposed to be for the USDC holding you shared in your screenshot above? You shared the other two, but we will need that one as well.

Thank you,

Coach Jon

theotherjay

Thanks Jon!

Litecoin (LTC) in Robinhood looks like "LTCUSD" in Simplifi
USDC - not sure about this one. I don't think i see it in Simplifi. It's called "USD Coin" and the value should always be $1 as it is (theoretically) pegged to the dollar.

Coach Jon

Hello @theotherjay,

Thank you for the reply. Is Litecoin (LTC) also incorrect in Quicken Simplifi as far as the symbol and price it is showing in Holdings? I ask because that holding was not highlighted the way the others were in your original screenshot.

Thanks,

Coach Jon

theotherjay

Yeah, sorry about that. I missed it when i made that screenshot. It should be "Litecoin" instead of "Ltc Properties".

Coach Jon

Hello @theotherjay,

Thank you for your patience! I have reported this issue to our product team and will be sure to post back here with any status updates as we receive new information going forward.

-Coach Jon

CTP-11513

theotherjay

Thank you @Coach Jon! As a product manager, myself, I genuinely appreciate the thorough information gathering! :D

htrow

I have the same issue. My ETHUSD switches to Grayscale ETF. In the meantime I found that using ETHUSDT is a workaround as it seems to have the same value.

andy

I am also having this issue with my crypto holdings. It would be incredible if we can get this working. A full 360 view of my finances is a dream

theotherjay

@Coach Jon any updates on this?

Coach Jon

Hello @theotherjay,

Our product team is still working on a resolution for this issue. It looks like there is a problem with how Quicken Simplifi differentiates cryptocurrency symbols with 3 characters. We do thank you for your patience!

-Coach Jon

SHasan

I just signed up for Simplifi yesterday and set up my RH account. I too am having this same issue. It appears to have corrected, by relinking to BTCUSD/ETHUSD automatically over night, but then when it updated today, it reverted back to BTC/ETH. Also, since my accounts are old but I'm new to Simplifi, my RH crypto account is showing cost basis only for the transactions it imported. All other investment accounts are showing correct cost bases, inclusive of all past purchases. I guess there is a 30 day money back guarantee, which if I can't get these to work correctly, I will exercise.

Coach Jon

Hello @SHasan,

Thanks for reaching out! If you are experiencing the same issue then you will want to try the steps I provided previously in this thread and send the requested information:

https://community.simplifimoney.com/discussion/comment/43415#Comment_43415

As for your secondary issue, you would want to create another post in the community so we can keep this one on topic.

-Coach Jon

Coach Jon

Hey everyone!

I just wanted to let you all know that the escalation for this issue is still open and ongoing. We are awaiting a fix to be implemented by our service provider. We will continue to keep you all updated here!

Thank you all for your patience!

-Coach Jon

theotherjay

Thanks @Coach Jon! As a side note, now that the Coinbase integration is (kind of) working, I suspect you'll be hearing a lot more about how the crypto asset ticker symbols from Coinbase aren't referencing the correct assets/prices in Simplifi. Hopefully the fix your waiting on will address crypto assets in general.

Marcun

Just chiming in that I too have the same problem. Just added my Robinhood account today and found this post while searching for a fix for my Bitcoin not matching correctly. You would think there would be a way to manually update the match, but after searching for an hour through every option I guess not… :)

A P

@Coach Jon I am having the same problem! BTCUSD and ETHUSD are not tracking the coins correctly and tracking the grayscale etfs instead.

Coach Jon

Hello @A P,

Thanks for reaching out! We did get this issue escalated, and our product team is working on a resolution at this time. We will continue to keep you all updated here for this issue.

-Coach Jon

Krypto

Any update on this? I opened Simplifi account today with goal of consolidating all my investments into one easy to use dashboard, but it appears as if this product is not capable of doing that yet. I don't even see an option of correcting the ticker in Simplifi, that would seem to be an easy quick fix…

Coach Kristina

Hello @Krypto,

Thank you for reaching out. I checked the ticket. It's still in work with no new updates. If you haven't already done so, I recommend bookmarking this discussion, since any updates, once available, will be posted here.

Thank you!

(CTP-11513)

jhsjh342613

Something broke/changed on this in the last couple days, ^ETHUSD is now listed as the 'Grayscale Ethereum Trust' with the ~$40-ish pricing, and ETH is still listed as 'Grayscale Ethereum Trust' but now has the correct pricing.

Unfortunately Kraken reports my Ethereum holdings as ETH.B, which Simplifi doesn't have any idea what to do with anyhow. But now even my manual setup is broken as ^ETHUSD is wrong.

It would be nice (and it seems lots of different crypto gets reported as different things from different banks/etc, so I suspect a lot of people would use this) to have an option for "translation" — "When X linked account reports ticker YYY, treat it as ZZZ instead"

Etch44

I've had this problem ever since I was able to connect to Robinhood again, and after waiting patiently, I'm looking here to see if there's a solution or workaround and I see it was reported over a year ago and nothing has been accomplished to resolve it. It's very frustrating.

Coach Jon

Hello @Etch44,

We can certainly understand your frustration. When checking the escalated ticket from our side, I can see that our product team is still working on a resolution. We will be sure to update this thread with any updates we receive as they continue to work on the issue.

Thank you for your patience!

-Coach Jon

Smile and Dance

@Coach Jon This is still not working. Any ETA?

Joelbryant1960

I'm experiencing this same issue. Today is March 3, 2026. Does it look like a fix is forthcoming for Simplifi? Does this issue exist in the full Quicken Deluxe app?

Thank you. I've bookmarked this conversation.

Coach Jon

Hello everyone!

I want to inform you that the escalation regarding this issue remains open and is being worked on. We will keep you updated as we receive more information!

Thank you all for your patience!