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T Rowe Price Retirement FDP-105 error

Ad_Rock

I’m using Quicken Simplifi. It has been working great but this week it started giving me FDP-105 error for my T Rowe Price Retirement account and is unable to connect. I can still connect through the bank’s website. This is very frustrating. Any help?

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Comments

Coach Jon

Hello @Ad_Rock,

Thanks for reaching out! I can see from our side that you have been experiencing an FDP-105 error for this bank. Typically, this error resolves itself after 24-48 hours. You can try resetting your account connection to see if that resolves the issue. If you continue to receive this error after 48 hours, be sure to let us know so we can continue troubleshooting!

Thank you,

Coach Jon

geewiz2k1

Coach Jon,

I'm having the same issue with T. Rowe price. It started maybe on the 12th of last week. I tried resetting the connection and setting the connection up again as new. Both gave me the same FDP-105 error. This is strangely happening after the FDP-176 error was resolved a few weeks ago. Please help.

Thanks,

Gary W. Brown

Coach Jon

Hello @geewiz2k1,

Thanks for reaching out! I can see that error on our side for you. I would also try a fresh new connection to see if that works. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

Thanks,

Coach Jon

Ad_Rock

Coach Jon - I’m still having the issue. I tried reconnecting the account but that didn’t work. I tried taking the account manual and then adding account but that alerts me that the ‘financial institution is not available’ and won’t let me add an account. Any further help?

geewiz2k1

Coach Jon - I already did those things also. I'm still getting the same error. Is there a problem with the connection from your servers to the financial institution? I would image more than just Ad_Rock and I are having this issue?

Coach Jon

Hello @geewiz2k1 and @Adrock,

Thanks for following up! I have gone ahead and escalated this issue to our service provider. I will be sure to post back here any status updates as we receive new information.

Thank you for your patience!

EWC - 11395643 / EWC - 11395615

scooter68

Same issue and same error code for me. I can login to trowe price just fine and also connect from other sites such as vanguard or my banks budgeting site.

Coach Jon

Hello @Adrock,

I am following up with an update from our service provider. We would like to request a debug session with you to troubleshoot this issue further. If you can provide the following information that would be great!

Confirm that the email address and phone number listed on your Quicken Simplifi Account are your best contact info.
Provide your general availability over the next few weeks, and please also include your time zone with this.

We will also need logs to be sent to us. You can do this with these instructions:

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

Ad_Rock

Coach Jon -

Yes, email address and phone number on Simplifi Account are best contacts
General availability is Noon - 1 pm and 3 - 4 pm EST

I will send logs.

Thanks.

lwyman

I hope this gets resolved soon. I, too, am having these issues with T Rowe, and it comes just after it was "fixed" a couple weeks ago. And, please don't send your canned response about resetting the account, etc. I've already done that - in fact because so many of my accounts have been broken in the past, I'm now an expert at that. As with so many of Simplifi's accounts - sometimes they work, sometimes they don't, but we have to be diligent in watching for broken links every day. Who the heck is your "service provider"? Maybe you need a new one of those.

TexAgDMZ257

I have been having the same issues (since early last week) and escalated with customer support (i.e., provided logs). Hopefully this gets resolved soon.

Coach Jon

Hello everyone,

We are aware of this known issue and have created a new alert in the community to follow for updates. We will be sure to post any status updates there as we receive new information going forward.

https://community.simplifimoney.com/discussion/10732/new-11-21-24-t-rowe-price-returns-a-105-error

@Ad_Rock, Thank you for your availability and requested logs. We will be sure to follow up with you going forward for your debug session when needed. Be on the lookout for an email from someone with our engineering team who will schedule the official session with you.

Thank you for your patience,

Coach Jon

CTP-11530

srings

I am having the same issues as well with my T Rowe Price Workplace Retirement Plan not connecting with an FDP-105 error. It has been going on for well over a week…maybe even two weeks.

CamasD90

same issue and it's been going on for several weeks now. I just renewed annual Simplifi membership and honestly I probably wouldn't have due to this issue. Hoping someone finds resolution as it's ridiculous.

qkuser

I am also having connection issue with TrowPrice. It has been many weeks now that the connection does not work. What's the ETA of fixing the connection?

CamasD90

I just got off phone with T Rowe Price tech support and agent advised that they do not trouble shoot for quicken and haven't had any info on this issue other than to contact Quicken for support. Nothing on their end is blocking 3rd party authorized access so it's a Quicken issue according to them. I sure hope we get this corrected.

kamone33

I am also having the same issue. My T. Rowe Price 401k hasn't updated since November 4th. I've reset the connection multiple times in the past couple of weeks. It prompts me for 2FA but reports error FDP-105 after I enter the 2FA code.

Coach Jon

Hello everyone,

We do not currently have an ETA to provide on a resolution for this known issue, but we do have an alert you can follow in the meantime where we will post any status updates going forward.

https://community.simplifimoney.com/discussion/10732/new-11-21-24-t-rowe-price-returns-a-105-error

Thank you for your patience!

-Coach Jon

CamasD90

Thank you Coach Jon for the reply and efforts to find a solution. Hopefully resolution will come soon.

scooter68

Here we are over a month now with this error. If this is going to continue, I'm not sure I want to continue with my Simplify subscription. It's not that useful when I can't see my full financial picture. This is a clearly an issue with Quicken as I have other sites that pull in this information with no problem, any updates?

qkuser

It's been over a month, and Simplifi still cannot find resolutions. This is ridiculous. I am going to start looking for the service to replace Simplifi.

CamasD90

I copied the T Rowe Price Workplace retirement login URL and submitted request in Simplifi to add site login as I feel this may be root issue but who knows?

URL is:

https://www.troweprice.com/usis/login/?pdurl=/clx-tk/token-exchange/redirect/default%3fsdurl=https://www.troweprice.com/rps/rws/account/participant/home/overview.otc

psu1982

@Coach

https://community.simplifimoney.com/discussion/comment/44253#Comment_44253

Whats the latest?

Budget.champ123

How has this issue been ongoing since September with no end in sight? Why can’t focus be put on this by your staff and a real end date be provided?

A helpful response to the community would include some discussion of steps you have taken and what you are currently doing to resolve this rather than continuing to provide ambiguous promises that it will be resolved…someday.

lwyman

I second @Budget.champ123 sentiments. This is not a free app, and I don't know of any other paid app that "sort of works." T Rowe Price is not the only major institution that is broken in Simplifi. Simplifi has a lot of great features, but it is frustrating its users by not solving important synching issues. I feel like every day a new problem crops up, and if you don't watch it very carefully, Simplifi can give you very misleading information about your accounts.

CamasD90

as with the recent above posts I share same sentiment. I was recently charged for another annual renewal for Simplifi less than a month ago and had I known that this "issue" would not have been resolved I would have pursued another application with similar features over Quicken Simplifi.

Budget.champ123

agree with y’all. When Mint started crapping the bed I did a lot of research and quicken seemed like the best (and frankly most credible) option to link all my accounts to. And I’m paying y’all, for crying out loud.

We deserve an ETA!

scooter68

https://community.simplifimoney.com/discussion/comment/45216#Comment_45216

same here on all sentiments.

Kevin Clark

Yes - I would like to see this resolved or I'll need to change to a competitor. I'm also a MInt refugee.

CamasD90

patience is certainly wearing thin now. Interesting how I can easily add my external accounts to T Rowe Price dashboard with no issue yet Simplifi cannot simply test a connection with a member, follow and track what it's doing in their system to identify issue and resolve.