T Rowe Price Retirement FDP-105 error

Ad_Rock

I’m using Quicken Simplifi. It has been working great but this week it started giving me FDP-105 error for my T Rowe Price Retirement account and is unable to connect. I can still connect through the bank’s website. This is very frustrating. Any help?

Coach Jon

Hello @Ad_Rock,

Thanks for reaching out! I can see from our side that you have been experiencing an FDP-105 error for this bank. Typically, this error resolves itself after 24-48 hours. You can try resetting your account connection to see if that resolves the issue. If you continue to receive this error after 48 hours, be sure to let us know so we can continue troubleshooting!

Thank you,

Coach Jon

geewiz2k1

Coach Jon,

I'm having the same issue with T. Rowe price. It started maybe on the 12th of last week. I tried resetting the connection and setting the connection up again as new. Both gave me the same FDP-105 error. This is strangely happening after the FDP-176 error was resolved a few weeks ago. Please help.

Thanks,

Gary W. Brown

Coach Jon

Hello @geewiz2k1,

Thanks for reaching out! I can see that error on our side for you. I would also try a fresh new connection to see if that works. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

Thanks,

Coach Jon

Ad_Rock

Coach Jon - I’m still having the issue. I tried reconnecting the account but that didn’t work. I tried taking the account manual and then adding account but that alerts me that the ‘financial institution is not available’ and won’t let me add an account. Any further help?

geewiz2k1

Coach Jon - I already did those things also. I'm still getting the same error. Is there a problem with the connection from your servers to the financial institution? I would image more than just Ad_Rock and I are having this issue?

Coach Jon

Hello @geewiz2k1 and @Adrock,

Thanks for following up! I have gone ahead and escalated this issue to our service provider. I will be sure to post back here any status updates as we receive new information.

Thank you for your patience!

EWC - 11395643 / EWC - 11395615

scooter68

Same issue and same error code for me. I can login to trowe price just fine and also connect from other sites such as vanguard or my banks budgeting site.

Coach Jon

Hello @Adrock,

I am following up with an update from our service provider. We would like to request a debug session with you to troubleshoot this issue further. If you can provide the following information that would be great!

1. Confirm that the email address and phone number listed on your Quicken Simplifi Account are your best contact info.
2. Provide your general availability over the next few weeks, and please also include your time zone with this.

We will also need logs to be sent to us. You can do this with these instructions:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

Ad_Rock

Coach Jon -

1. Yes, email address and phone number on Simplifi Account are best contacts
2. General availability is Noon - 1 pm and 3 - 4 pm EST

I will send logs.

Thanks.