[ONGOING] 11/18/24: Capital One - "We're sorry, we hit a snag"

Coach Natalie
Coach Natalie Administrator, Moderator admin
edited December 2 in Current Online Banking Issues

We are currently seeing an issue with Capital One, Capital One 360, and Capital One Card Services returning a "We're sorry, we hit a snag" error in Quicken Simplifi. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.

If you're experiencing this error in Quicken Simplifi, we suggest following these steps, as we've received confirmation that they work for some users:

  1. Navigate to the bank's website, sign in, and remove Quicken's access from the bank's third-party linked apps.
  2. Navigate back to Quicken Simplifi and make all of your accounts with this bank manual by following the steps here.
  3. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank and reauthorize your accounts.
  4. Carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.

Thank you!

CTP-11502

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    ONGOING 12/2/24

    This Alert is still listed as ongoing and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.

    We appreciate everyone's patience

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