$NaN instead of dollars in reports for subcategories

Kseniya

I keep seeing $NaN show up instead of dollars in subgroup totals. This happens in the app and on the website both. It has happened in categories where expenses are offset by credits, but it's also happened where that is not the case. Often, there is one category (Dining Out) that is always showing this error across all months in a report that looks at spending over time. Maybe there is some bad data in one month, but I can't believe that is the case in all months. Also, in the spending report, I have a subcategory for work expenses that are offset to zero by reimbursements. Up until yesterday, that total showed up as zero and today it is $NaN in the app spending report, and no new transactions have been added since. It's been happening for a long time - months - and isn't a huge issue but it's annoying. Thanks

Coach Jon

Hello @Kseniya,

Thanks for reaching out! I haven't seen this bug myself, but to help clarify can you please share a screenshot showing the bug within the Quicken Simplifi web application? This would be helpful in determining a solution.

-Coach Jon

SRC54

This will be of no use to you, but I've had this happen. I don't remember the details but probably I created a new category, moved all the transactions to the new category and deleted the old one. I've had to do this several times when Simplifi gets corrupted.

When it comes to Simplifi problems, you pretty much have to fix them yourself if you can. I suggest to wait to see if the coaches can help you. Good luck!