Fifth Third Connection problems - FDP-102 error (edited)
I see a notification in the app about connection problems, but nothing on the web site about any known problems. When will they be fixed? Since this is not a transient problem (I'm used to Vanguard having problems a couple days each week), this is a problem for me. Since Simplifi does not support QIF or QFX and gets balance data from the bank connection, this limits Simplifi's use greatly.
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Hello @rminnich,
To help troubleshoot this issue, I checked on our end and can see you have been getting a FDP-102 error. Does that match what you've been seeing in the app? Is this happening with an account that was previously connected and updating, or is this happening with an account that you're trying to add for the first time? When did you first notice this issue?
For a FDP-102 issue, the recommended troubleshooting is to wait 48 hours and try again. If this issue has already been persisting for longer than 48 hours, please let me know so we can proceed to the next troubleshooting steps.
While Quicken Simplifi does not support .QFX or .QIF imports, it does support .CSV imports. Please see this article for more information and for the recommended template to use for imports:
I look forward to your reply!
-Coach Kristina
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It does not say. The accounts have a cloud with a line through it next to the balance. When opening the transaction for one of the accounts, it has the following notification above Projected Cash Flow.
Fifth Third Bank is reporting connection issues
The associated accounts can't update right now. We are investigating the issue.
It has an X and is dismissible. Nothing shows up in the notifications list.
It's been happening for over 48 hours. Before that, the pending balance was incorrect.
I have had this account connected to Simplifi for about a year.
When I go to the settings for the accounts, it also has the message
Account needs attention
(Care code: FDP-102)
We are unable to connect to Fifth Third Bank at this time. Please try again later.
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I tried resetting the connection and entering my login information again and I get the same errors.
Fifth Third Bank is reporting connection issues
The associated accounts can't update right now. We are investigating the issue.
We are unable to connect to Fifth Third Bank at this time. Please try again later.
Care Code: FDP-102
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I log in to the bank web site successfully with the same credentials.
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I am also having this same issue. Fifth Third Bank suddenly not connecting. Whose side is this issue on? Let’s not point fingers at each other but truly dig into it. From previous answers, it gave the appearance of not knowing of the issue but your application is the one reporting the problem. It has been down for several days. Who is working on it and when will it be resolved?
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Thank you for your reply @rminnich,
To continue troubleshooting this issue, please make the account manual (for instructions, click here), then add the account (for instructions, click here) and re-link it (for instructions, click here) to the existing account in Quicken Simplifi.
Please let me know how it goes!
-Coach Kristina
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@Denny L The connections are all handled by 3rd parties (who report statuses like you saw) - - The third parties usually include companies like Intuit, Plaid, Fincity. Quicken Simplifi connects to these services, which they do not control, and they establish bank connections and return data in a standard format that Quicken Simplifi can understand.
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Rob Wilkens1 -
Did not work. I made all Fifth Third accounts manual. I went to the Add account flow. I entered my credentials and failed to connect.
We are unable to connect to Fifth Third Bank at this time. Please try again later.
Care Code: FDP-102
The URL displayed in the Add account dialog works fine and allows me to log in with the same credentials.
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@RobWilk Thank you for the feedback. The app states that the issue is being looked at. Do you have an update on what those investigations are yielding. I have no issue with going after Fifth Third if I have to but have no indication there is an issue on their side at this point. Thank you for any support you can provide.
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As a side note, the bank balances on the newly manual accounts are completely out of whack. I cannot reconnect them to get a new balance.
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@Denny L I don't work for anyone (including Quicken Simplifi), I've just been around the community a few years and try to help out when I can. I wouldn't go after your bank right away — most liekely the bank changed one small thing on their website (just some text, or a pop up or something) and that broke the auatomated script used to retrieve data — and it'll take time for them to adjust that script, in part, because they deal probably with thousands of banks i'd guess (it seems like).
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Rob Wilkens2 -
Hey everyone, it looks like the FDP-102 error with Fifth Third Bank is a known issue. Our Community Alert can be followed for updates:
Thank you all for your patience as we work to resolve this matter!
-Coach Natalie
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@Coach Natalie Thank you for the update and work to resolve it.
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I was having the same issue, and it appears to have resolved within the last hour
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