Recurring payment disappearing with store refund

ertibb

I have been seeing this issue for a while and cannot figure out how to fix it. I have a monthly series set up for my credit card payments, with the amount set to $0 until I schedule the payment. Once I schedule the payment, maybe 1 week before, I adjust the amount to the actual amount. This works as expected unless I have a return around that same time. The return will take over the recurring series and the upcoming payment will disappear, affecting my upcoming balance in my checking account (source of payment). I have the credit card series set to "exact" but Simplifi is ignoring that. Any ideas?

SRC54

You should be able to unlink the Refund transaction from the credit card payment. That should at least put you back where you want to be. Have you tried setting up a refund reminder when you are expecting a refund to see if that helps Simplifi match correctly?

Just two things that come to mind right now.