Apple Card: Not honoring "Exact Match" settings for recurring
This is the recurring setup:
Note it's set to a $14.35 EXACT AMOUNT match.
When synced with Apple card earlier, a payment of $25 was matched to this. The $25 was to pay a dunkin donuts card reload charge.
It seems particularly with apple card i get payments matched wrong most often, that's why i set it on 'exact match' and it still got it wrong.
(I edited the date back to 12/21 rather than 1/21, since that was off by the match)
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Rob Wilkens
Comments
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@RobWilk, thanks for posting to the Community regarding this behavior!
Due to limited support in the Community forum at this time, please go ahead and contact our Chat Support Team for more advanced assistance with this.
Otherwise, feel free to allow a little more time to see if other users may be able to assist you here in the Community. If you do contact Chat Support, it would be wonderful to have you post back with your findings in case it helps other users!
-Coach Natalie
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I did notice @Coach Jon has not been posting in the last few days, whether it's a vacation or something else -
If this happens again, and it probably will, I will try chat support if i have time - though, I have heard people can wait for chat support for hours for a response.
-Rob
p.s. to the extent I can help out, I will try to.
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Rob Wilkens0 -
I'm chatting with Chat Support (Coach Eduardo) about this now, thanks, you can close this post / I'll follow up there if needed.
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Rob Wilkens1 -
The proposed Solution from Coach Eduardo was to use the limited range option rather than exact match. I set that up, time will tell. At this point, my Apple Card is limited to apple subscriptions and dunkin/starbucks reloads, I'm not using it for much of anything else now.
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Rob Wilkens1 -
In retrospect, I think Coach Eduardo misunderstood my issue, because he described how to properly link a transaction manually, when I was complaining that a transaction was linking that should NOT have linked as it was NOT a recurring reminder. I suspect I'll have to report it again if i see it. Not worth the effort at this time. I have to at least TRY to give his fix a try before complaining further.
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Rob Wilkens0
