[ONGOING] 12/05/24: Voya Financial - Zero Dollar Balance

Coach Jon
Coach Jon Moderator admin
edited December 19 in Current Online Banking Issues

We are currently seeing an issue with Voya Financial returning a $0 balance in Quicken Simplifi. This is happening because our OFX Screenscrape (a form of EWC/Quicken Connect) can successfully capture account details but cannot capture account activity. This is causing the accounts to be successfully added but showing a $0 balance with no activity. We are working with the appropriate parties so that our screenscrape captures all the correct information. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.

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CTP-11662

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  • Coach Jon
    Coach Jon Moderator admin

    ONGOING 12/19/24

    This Alert is still listed as ongoing and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.

    We appreciate everyone's patience!

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