TIAA Care Code 324
This discussion was created from comments split from:
Fidelity Inv & Retirement reconnect notification issue (edited).
Comments
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I am seeing similar behavior with TIAA retirement accounts. I successfully reconnected twice. Still it says account needs to be connected (care 324 error).
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I, too, as of yesterday, had red exclamation points next to my TIAA accounts saying that I needed to reconnect. When I attempt to reconnect I don't even get an error code, it just says it can't connect to TIAA. Though clearly I can log into TIAA's website with my credentials.
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Hello @Bgz ,
From our side, it looks like we are seeing a successful connection for you to TIAA. Can you provide a screenshot showing the error you are receiving? Additionally, let's try using a fresh connection:
You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!
@lwyman, I would also have you try the above steps for your TIAA accounts.
Thanks,
Coach Jon
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@Coach Jon - I tried making the accounts manual, and reconnecting, but it doesn't connect.
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Some photos attached. When I enter my credentials, it says connection restored but it defaults back to the username password popup window and accounts still shows in error (same as first photo).
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I didn’t get a chance to check on the web browser yet. However, today morning the TIAA accounts connected by themselves without me doing anything.
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@Coach Jon - I was also able to reconnect my TIAA accounts this morning. It's still odd, since the accounts were working fine, and then suddenly weren't. And then two days later it works again. I think it would be good for Simplifi to explain why these things happen to users - either admit that it was a glitch with Simplifi, or explain what was happening on the bank's side of things.
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As the banks (except Apple Card) are all handled by a 3rd party, this may be a glitch with whatever 3rd party they use for your financial institution. Third parties include services like Intuit or Plaid. If it were a glitch with Sinplifi, it would generally affect all accounts (as a recent account balance issue, which i think still exists, seems to still exist as a glitch). Also, they in an above post, linked to an alert surrounding TIAA, which is new-ish, which kind of acknowledges the glitch.
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Rob Wilkens0 -
Thanks for the response @RobWilk. It's just hard to believe that institutions like Merrill Lynch, T Rowe Price, TIAA, and Fidelity are that bad at servicing these accounts. All of these links were broken after working perfectly in Simplifi (for a long time), so for me, without any understanding or explanation from Simplifi, I might jump to the conclusion that it's Simplifi's 3rd party vendor that can't support the feeds from the banks, or there's no communication with the banks. From the community board, it's clear that people are frustrated, both with synching and the way the data is handled when it comes into Simplifi, so I'm just looking for some transparency as to how it all works (or doesn't work as the case may be). Thanks again.
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From what I gather, the third parties write a kind of script that repeats patterns of 'send some data' and 'expect some response in an expected format,' and if, for example, the bank returns a response that is different than what that script expects, things break. This could be something like the bank updating their website with a slightly new format/layout, to things like pop-up messages, to scheduled maintenance (which could only affect this connection and not the regular site), to who knows what else.
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Rob Wilkens1 -
I have this care 324 error again on my TIAA accounts since yesterday.
After re entering username password, I get FDP-103 error. On closing the credentials’ popup window, the care 324 error message still remains.0 -
Thank you for your replies @Bgz ,
When did you first notice this issue? You mentioned on the 13th that your accounts had started working again. Did they just stop working today, or has it been intermittent? Are the affected accounts investment accounts? If not, then what type of accounts are they (checking, savings, credit card, loan, etc.)?
So we can investigate this further, please also send logs. You can do this by following these steps:
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
Thank you!
-Coach Kristina
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