discover bank not downloading

cfrcpa4925
cfrcpa4925 Member ✭
edited December 18 in Adding and Updating Accounts

discover bank not downloading

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @cfrcpa4925,

    Thanks for reaching out! To help us clarify your situation, can you provide more detail on what specifically is occurring for you? On our side, I can see that you are receiving an FDP-103 error when connecting to Discover Bank. Typically, you will receive this error when an invalid username and password for the bank you are trying to connect with have been entered. I would try the following steps to verify if this is what is going on:

    • Verify the bank selected is the correct instance.
      • You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
    • Verify that your login information is correct.
      • Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
    • Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
    • Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
    • Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

    -Coach Jon

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