Schools First FCU FDP-103 error

System
System Administrator admin
edited December 18 in Adding and Updating Accounts

This discussion was created from comments split from:

FDP-105 error with Schools First FCU.

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Comments

  • gcry700024
    gcry700024 Member

    This is very frustrating as I am getting the FDP-103 error and I rely on some accuracy with my banking within Simplifi

  • Coach Jon
    Coach Jon Moderator admin

    Hello @gcry700024,

    Thanks for reaching out! From our side, I cannot see that you are getting an FDP-103 error with School's First FCU in Quicken Simplifi. Can you provide a screenshot showing the error within the program to better assist us?

    -Coach Jon

  • gcry700024
    gcry700024 Member

    Here is a screenshot

    image.png

  • Coach Jon
    Coach Jon Moderator admin

    Hello @gcry700024,

    Thanks for the reply. I still cannot see the error you are experiencing on our side. Are you perhaps using another email associated with another Quicken Simplifi account other than the one associated with your username here?

    Additionally, since this is a FDP 103 error, you will want to verify the following steps:

    • Verify the bank selected is the correct instance.
      • You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
    • Verify that your login information is correct.
      • Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
    • Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
    • Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
    • Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

    -Coach Jon

  • gcry700024
    gcry700024 Member

    Hello,

    I have done the above steps and am able to access my schoolsfirst account. I notice that I see this error first and once i click out I see the FDP 103 error. I am able to login into my schoolsfirst account with no issues. I do not want the same canned answer over and over… This needs to be fixed as we are paying for the Simplifi services and there is a rate increase with our renewal.

    image.png
    image.png

  • Coach Jon
    Coach Jon Moderator admin

    Hello @gcry700024,

    From our side, I can see that you were able to successfully connect to School's First FCU without any errors. Can you verify if the issue is now solved for you?

    Thanks,

    Coach Jon

  • gcry700024
    gcry700024 Member

    Yes, I am finally able to see my transactions updated and having no issues so far

  • Coach Jon
    Coach Jon Moderator admin

    Hello @gcry700024,

    I am glad that your issue was resolved! Let us know if the issue pops up again in the future.

    -Coach Jon

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