Space Coast CU FDP-103 error
I am resubmitting this ticket as it was closed with no resolution. Maybe someone can explain why the ticket gets closed with no resolution?
Previous discussion here:
https://community.simplifimoney.com/discussion/comment/41912#Comment_41912?utm_source=community-search&utm_medium=organic-search&utm_term=sccu
It looks like there has been some progress. I no longer get the 103 error. My bank now sends a multi-factor challenge, but Simplify does not show me the challenge screen so I am unable to respond correctly.
Thank you.
Comments
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Hello @arios01,
Thanks for reaching out! Threads are usually closed after a month without activity. We posted on the thread you mentioned about the alert users can follow below for updates:
If you are no longer receiving that error, and MFA is now the issue, could you please send us a screenshot showing us this issue within Quicken Simplifi? Additionally, I would suggest trying from another browser/incognito mode to see if that works for you.
-Coach Jon
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Thank you.
Unfortunately, that alert has not had any updates since November 4th. As I noted, there has been progress that is not noted in the alert that you referenced. I do not receive the 103 error and it appears the authentication process continues further. However, the process seems to me getting stuck on thr multi-factor challenge.
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Hello @Coach Jon ,
Thank you for your suggestions. Below are screenshots of the process I am following to add the account. I have done this same process in Incognito mode as well as attempted it in MS Edge browsers. Same Results.
When I select Continue, it asks for credentials. I went back to SCCU and reset password to be sure I had it right, then enetered it here:
After selecting "Connect" there is a progress screen that indicates it is working. At this point, SCCU sends a MFA challenge to my SCCU app on my phone:
However, Simplify does not prompt me with the number that SCCU would have sent. Eventually, this times out, and I get the alternative MFA challenge prompt:
When I select my number and "Connect", I get a text message on my phone with a code and Simplify prompts me for the code:
After entering the code and selecting "Connect", I get another progress screen:
At this point, it just sits on this screen and does not progress.
Thank you.
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Hello @arios01,
Thanks for the requested screenshots. I would allow up to 5 minutes to receive your MFA code. Does the "Securing Connection" window eventually timeout, or do you close out of it? Is there an alternative method you can select to receive the code? Changing this on the bank's website may also resolve the issue by bypassing the mobile application you listed that you use.
Additionally, do you experience this on both web and mobile? Let us know!
-Coach Jon
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The way SCCU's MFA works is that, as you log in, the website presents you with a number. Then, separately, a notification is sent to the phone app to choose the provided number from a list of options. This primiary MFA method is not a text message. However, there is an alternative method that is text messaging MFA.
I captured the login process to SCCU.com for you reference:
After entering credentials, you immediately get the MFA code :
Then, separately, you get the notification on the phone app where you are supposed to select the same number:
The problem is that Simplify never shows the provided number. So, I do not know what to select. If I do not select a number on my phone and just wait, eventually SCCU reverts to an alternative MFA method of text message. At that point, I am prompted to select my number from a list of options:
After selecting my number and "Connect", I get a text verification message to my phone and Simplify prompts me to enter the code:
After entering the code and selecting "Connect", Simplify then shows the "Securing Connection" progress window. But it does not progress. It just sits at this window.
Per your message, I tried the process again and waited to see what happens if I do not close out of this window. After about 2 minutes, the process seemed to timeout and presented this '102' error:
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Hello @arios01,
Thanks for the reply. It may be that because the MFA is first routing through the 3rd-party phone application, Quicken Simplifi may not be able to pick that information up. Are you able to change the MFA setting on your bank website to just do the text message without the phone application to see if this works?
-Coach Jon
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Unfortunately, it does not appear that I can make text messages the default MFA method.
I just contacted SCCU support and they told me that Quicken is not supported and that thay are working an update to integrate Quicken to their new SCCU+ banking platform. When I asked for a timeline they only responded with "Very Soon".
I guess we have to sit tight a longer. SCCU upgraded customers to their new banking platform in late September and apparently broke compatibility with Quicken. We are 3 months in waiting for this to be "integrated".
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Hello @arios01,
Thank you for letting us know. I do apologize that we couldn't come up with a viable solution to this issue. It may be that it works correctly after a day or two, as this sounds like more of an intermittent issue with the connection. Let us know!
-Coach Jon
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