Unable to connect to Alliant Credit Union Care Code: QCS-0429-2 (edited)

smartcookie
smartcookie Member ✭
edited December 2024 in Adding and Updating Accounts

Help! I am unable to connect, getting this error.

We are unable to update Alliant Credit Union at this time. Please try again later. If you continue to experience issues, please contact Simplifii support.

Care Code: QCS-0429-2

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @smartcookie,

    Thanks for reaching out! From our side, I can see that you are receiving an FDP-103 error. Typically, you will receive this error when an invalid username and password for the bank you are trying to connect with have been entered. As for the QCS error you received, this error is generally caused when we’ve encountered an issue connecting to your account or there were too many failed attempts to connect to your bank. Typically, this error resolves itself after 4 hours. For the current FDP-103 error:

    • Verify the bank selected is the correct instance.
      • You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
    • Verify that your login information is correct.
      • Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
    • Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
    • Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
    • Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

    Hope this helps!

    -Coach Jon

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