Unable to add Vanguard account. Error FDP 103

RRaj
RRaj Member
edited December 2024 in Adding and Updating Accounts

Hi,

I am unable to add Vanguard investment accounts for the last 3 days. I am able to logon using my ID and password on the vanguard website. I get FDP-103..

Is there a solution for this?

thanks!

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @RRaj,

    Thanks for reaching out! Generally, users will receive the error code FDP-103 if invalid credentials have been entered for their specific bank presence in Quicken Simplifi. We will want to verify the information being entered for sure:

    • Verify the bank selected is the correct instance.
      • You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
    • Verify that your login information is correct.
      • Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
    • Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
    • Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
    • Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

    -Coach Jon

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