TD Bank Sync issue: Data download disabled

olivier
olivier Member
edited January 6 in Adding and Updating Accounts

The app shows the following message: "Data download has been disabled by TD Bank due to technical issue. We are working with the FI as they work to resolve the issue."

Can you give an ETA on when this issue will be resolved?

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @olivier,

    Thanks for reaching out! To help clarify your situation, could you please provide a screenshot showing this error in Quicken Simplifi? Additionally, from our side, I can see that you are receiving an FDP-350 error for this bank. Typically, this error represents an invalid or expired token. If your accounts were previously connected, Quicken Simplifi should prompt you to reauthorize your accounts and if you are not, then you may need to reset your accounts.

    You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

    Thanks,

    Coach Jon

  • olivier
    olivier Member

    Hey Coach Jon,

    You are right; it was a problem with the token. I went into Settings>Account and re-authenticated, and it fixed the issue.

    Thank you for your help on this.

  • Coach Jon
    Coach Jon Moderator admin

    @olivier,

    Thanks for the follow up! I am glad to hear the problem was resolved!

    -Coach Jon

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