Thrift Savings Plan will not connect (long time issue)
I am unable to connect my TSP.gov account, the error that continues to occur is:
We are unable to connect to Thrift Savings Plan at this time. Please try again later.
Care Code: FDP-102
Any suggestions or help would be greatly appreciated.
Comments
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Hello @User123484u,
Thanks for reaching out! Generally, an FDP-102 error indicates our connection with the bank is being throttled by the bank, limiting the amount of successful connection attempts. Users will still be able to access their bank’s website directly and, typically, this error resolves itself after 24-48 hours.
To clarify your situation, can you let us know if you are updating an existing account in Quicken Simplifi or, trying to add a new account? If you are updating your account I would try with a fresh connection. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!
-Coach Jon
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Thank you, I have tried to do both with the same result. I will continue to try it.
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Hello @User123484u,
Thanks for the reply! To clarify, were you updating an existing account or adding a new account? And did you try the steps I gave above in regard to a fresh connection if you are trying to update an account? Be sure to let us know!
-Coach Jon
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I have tried to update an existing account, deleted it and tried to add a new account, and then tried to refresh the connection. This has been over the last 3 months or so. All the same result.
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Hello @User123484u,
Thanks for the clarification. Did you make the accounts manual and then use the Add Account flow to get a completely fresh connection?
-Coach Jon
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Whenever I use the add account flow I receive the error, even after setting it to manual.
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