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Is Simplifi using the wrong URL for Primis Digital Banking?

iflyhg

Primis Bank use to work in Simplifi. Primis changed their sign-in procedure a few months ago. We had to start using a new user id and password. The URL listed in Simplifi for Primis Digital Banking is: digital.primisbank.com.

The URL that works in a browser is: digitalbanking.primisbank.com/sign-in. Could this be the reason Primis no longer works in Simplifi?

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Accepted answers

Coach Natalie

@iflyhg, thanks for posting your inquiry to the Community!

When viewing your connection attempts from our end, it looks like you're receiving an FDP-102 error with Primis Bank - Digital Banking, which is a known issue:

https://community.simplifimoney.com/discussion/10651/ongoing-11-13-24-primis-bank-digital-banking-returning-a-fdp-102-error

You can follow the Community Alert I just linked for updates. I'm not sure if the URL is the problem, but it certainly could be. Regardless, they are aware of and working on the connection issue.

I hope this helps!

All comments

Coach Natalie

@iflyhg, thanks for posting your inquiry to the Community!

When viewing your connection attempts from our end, it looks like you're receiving an FDP-102 error with Primis Bank - Digital Banking, which is a known issue:

https://community.simplifimoney.com/discussion/10651/ongoing-11-13-24-primis-bank-digital-banking-returning-a-fdp-102-error

You can follow the Community Alert I just linked for updates. I'm not sure if the URL is the problem, but it certainly could be. Regardless, they are aware of and working on the connection issue.

I hope this helps!

vertigo1116

It sounds like this could be a contributing factor, for sure.

@Coach Natalie Are you able to send this information along to the team working on fixing this error or are you unable to communicate with that team?

Coach Natalie

@vertigo1116, thanks for posting on this topic!

Since the issue is already being worked on, our service provider will identify the root cause and work with the bank toward a solution. There is no need to further escalate cases or pass on information.

I hope this makes sense!

middlelevin

The problem was identified November 12th. Is it typical for something like this to take more than 2 months to resolve? Can we get some kind of an update? My net worth calcs are way out of date and would love to get this fixed.

vertigo1116

I just added my Primis account again and it connected correctly.

I used the Primis Bank - Digital Banking option in the list.

middlelevin

Thank you!! That worked for me as well