Is Simplifi using the wrong URL for Primis Digital Banking?

iflyhg
iflyhg Member

Primis Bank use to work in Simplifi. Primis changed their sign-in procedure a few months ago. We had to start using a new user id and password. The URL listed in Simplifi for Primis Digital Banking is: digital.primisbank.com.

The URL that works in a browser is: digitalbanking.primisbank.com/sign-in. Could this be the reason Primis no longer works in Simplifi?

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  • vertigo1116
    vertigo1116 Member

    It sounds like this could be a contributing factor, for sure.

    @Coach Natalie Are you able to send this information along to the team working on fixing this error or are you unable to communicate with that team?

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @vertigo1116, thanks for posting on this topic!

    Since the issue is already being worked on, our service provider will identify the root cause and work with the bank toward a solution. There is no need to further escalate cases or pass on information.

    I hope this makes sense!

    -Coach Natalie

  • The problem was identified November 12th. Is it typical for something like this to take more than 2 months to resolve? Can we get some kind of an update? My net worth calcs are way out of date and would love to get this fixed.

  • vertigo1116
    vertigo1116 Member

    I just added my Primis account again and it connected correctly.

    I used the Primis Bank - Digital Banking option in the list.