Neuberger Berman BD LLC persistent connection error (FDP-103)

zjrosenfeld987

Hello,

I’ve been unable to connect to my Neuberger Berman BD LLC account for the last three weeks. I believe they made a major update to their system at the end of 2024, which may be the reason for the broken connection.

Coach Kristina

Hello @zjrosenfeld987,

To assist with this issue, let's start with the troubleshooting steps for the FDP-103 error:

• When connecting in Quicken Simplifi, please enable the “Show Password” option to confirm no typographical errors.
  • If you use a password manager, try manually typing the password instead, just in case the one saved is outdated.
• Please verify that you can login to the financial institution's website; if you've had too many incorrect attempts, that can sometimes result in the account being locked on the financial institution's side.

You mentioned there was a recent change to the financial institution's systems. Did the URL (web address) you use when logging into your account(s) directly through the financial institution's website change?

I look forward to your reply!