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Chartway FCU connection error FDP-102

rking_2002

I have been getting Care code FDP-102 on my main bank account, which hasn't refreshed in over 4 days. I have tried resetting the connection without success. I have also verified that my password doesn't contain any troublesome characters. I have also contacted the bank to see if they could see anything on my account blocking the connection, and nothing.

Any advice on getting this resolved would be appreciated! Since this is my primary checking and savings account, not having it connected makes the app unuseful.

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Comments

Coach Kristina

Hello @rking_2002,

Thank you for bringing this to our attention! When I test in my Quicken Simplifi, I see the same error and a message indicating the financial institution is reporting connection issues.

To help contribute to the investigation of this issue, please send logs. To send logs, please follow these steps:

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you!

rking_2002

Thank you! I sent the logs reference ID 469091116357472512

Coach Jon

Hello @rking_2002,

Thanks for the requested logs! The last thing I would have you try is to use a fresh new connection. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know if that works!

-Coach Jon

rking_2002

Hello, thanks for the reply. I set the existing Chartway account to manual updates and tried adding a new Chartway account. I got the same error as before (We are unable to connect to Chartway Federal Credit Union at this time. Please try again later. Care Code: FDP-102). I went to the local branch and asked them if they could see anything that would be blocking it. They couldn’t see any reason why it would not be connecting. I can log into the bank website and app with no problem.

Coach Jon

Hello @rking_2002,

Thanks for letting us know! I went ahead and escalated this issue and will be sure to follow up here with any status updates going forward. In the meantime, I would suggest you keep trying on your end.

-Coach Jon

EWC - 11527413

Coach Jon

Hello @rking_2002,

I am back with an update from our service provider. It looks like we are aware of a known issue with this bank and are investigating the issue. In the meantime, I would suggest checking to see if you can connect every other day or so. This can be done by going through the Add Account flow once again and selecting the FI. If the same message about connection issues is present, then the known issue is still being investigated.

I am sorry I don't have better information at this time. Thank you for your patience!

-Coach Jon

rking_2002

thanks for the update. I will keep trying.

rking_2002

Hey Just wanted to give you guys an update. I was able to connect to Chartway CU tonight. I have all my accounts linked back up, and transactions are coming in! Thanks for your help in getting this resolved.

Coach Natalie

@rking_2002, awesome! Thanks for the update.

rking_2002

Unfortunately, Chartway CU is not connecting again. It only worked for a few days, and then the syncing stopped. Same error as last time. Care code FDP-102

rking_2002

I sent logs reference id 471778626074267904

Coach Kristina

Thank you for the follow-up,

Thanks for letting us know the problem has returned and for sending logs. When I test, I see the FDP-102 error also.

Thank you!

Yarsrvenge

Same here. Not working :( This is my main checking account also so this makes simplified somewhat useless till it is fixed.

Coach Jon

Hello @rking_2002,

Thanks for letting us know! I have escalated this issue and will be sure to report back here when we receive a status update.

-Coach Jon

EWC - 11573112

Coach Jon

Hello @rking_2002,

I am following up with an update on this known issue. We have set up an alert in the community that you can follow for updates as we work to resolve this issue going forward. We will be sure to post there when we receive new information.

https://community.simplifimoney.com/discussion/11545/new-02-11-25-chartway-federal-credit-union-returns-102-error

-Coach Jon

ejs

My connection to Chartway is not working either. The link above to the community alert regarding this problem is not working for me. Is this still an active known connection issue?

Yarsrvenge

Same problem again for me as well

Coach Jon

Hello @ejs and @Yarsrvenge,

Thanks for reaching out. From our side, I can see that you are getting an FDP-101 with Chartway. The error typically resolves itself within 24-48 hours but if you are continuing to see this error after 48 hours, be sure to let us know!

In the meantime, I would see if a fresh connection could resolve the issue. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts.

-Coach Jon