Blank page when loading Quicken Simplifi

System

This discussion was created from comments split from:

Simplifi will not load - just hangs on screen that says "Quicken Simplifi".

falcon25

Not just you.. simplifi.quicken.com/ just leads to a white blank page for me, I can't even attempt to log in. Windows + latest Firefox.

Coach Jon

Hello @falcon25,

Thanks for reaching out! This seems like a different issue than what is being described here. Could you supply a screenshot showing the issue? Additionally, does using another browser/incognito mode work?

-Coach Jon

TMS

I'm having a similar issue. I'm using Windows 11 Home version, and I've tried logging in to Simplifi using Firefox, Edge, Opera, and Chrome, and in all of them I get the login screen, enter my login information, password, and 2 factor authentication, then I just get a blank white screen. When I use a different computer and login on Firefox with Windows 10, I have no issues, so I'm guessing it's a Windows and browser compatibility issue.

Coach Jon

Hello @TMS,

If it is working on another computer, then this issue may be specific to your computer. Are you using a VPN or anything that may be blocking access somehow?

-Coach Jon

TMS

No VPN, and I've disabled ad blockers and other tracker prevention extensions. It may be the new computer and the new version of Windows, but what does that mean in terms of actually fixing the problem?

Coach Jon

Hello @TMS,

Thanks for the reply. If the problem is specific to your computer, I am not sure what we would be able to do on our side to fix this issue. I know you stated you tried different browsers. Did you try opening the webpage up in an incognito tab within your web browser? Are you able to log in on the mobile application? Let us know!

-Coach Jon

TMS

Something apparently happened over the weekend that fixed whatever it was, because it's working today.

Coach Jon

Hello @TMS,

I am glad to hear the problem was resolved!

-Coach Jon