Connection to Jackson National Life disconnected

vizliz

I'm not able to update my Jackson National Life IRA account. I get the "Care code: FDP-102" error. This does not seem to have been reported to you yet. The accoujt has been unreachable for months. Thanks for your help.

vizliz

I should have noted that I do not get the option to reset the connection.

Coach Jon

Hello @vizliz,

Thanks for reaching out! We are aware of this known issue and do have an alert you can follow here for updates on this issue:

https://community.simplifimoney.com/discussion/11325/new-01-22-25-jackson-national-life-returning-an-fdp-102

-Coach Jon