Connection to Jackson National Life disconnected

vizliz

I'm not able to update my Jackson National Life IRA account. I get the "Care code: FDP-102" error. This does not seem to have been reported to you yet. The accoujt has been unreachable for months. Thanks for your help.

vizliz

I should have noted that I do not get the option to reset the connection.

Coach Jon

Hello @vizliz,

Thanks for reaching out! We are aware of this known issue and do have an alert you can follow here for updates on this issue:

NEW 01/22/25: Jackson National Life returning an FDP-102

Coach Jon

Jan 22, 2025

We are currently seeing an issue with Jackson National Life returning an FDP-102 error in Quicken Simplifi. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.

KI-20251565

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-Coach Jon