FDP-102 error with Barclays
This discussion was created from comments split from:
Comments
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I am still receiving the error.
We are unable to connect to Barclays Online Banking - US at this time. Please try again later.
Care Code: FDP-102
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@ChivalricPine87, thanks for letting us know!
Is the error occurring on an existing account or with a fresh connection? If the former, let's have you try with a fresh connection:
- Make all of your Barclays accounts manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
Let us know how it goes, please!
-Coach Natalie
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Tried doing the steps. I moved the Barclays accounts to Manual, but on step 2 the new Account connection does not go through:
"We are unable to connect to Barclays Online Banking - US at this time. Please try again later.
Care Code: FDP-102"
Also tried for the old Delaware connection which also fails.
I can log into Barclays separately/directly, so the account login is working and connecting from my computer.
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Thank you for your reply,
So that we can further investigate this issue, please provide the name of the affected account(s) as it appears in your Quicken Simplifi and as it appears on the financial institution website.
Also, please send logs. To do this, please follow these steps:
- Log into the Quicken Simplifi Web App.
- Select Profile from the left-hand navigation bar.
- With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
- Leave all boxes checked, add a brief description of the issue, and then click Send.
Thank you!
-Coach Kristina
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@ChivalricPine87, thanks for giving those steps a try and posting back!
I went ahead and got the FDP-102 error with Barclays Online Banking - US escalated and will post back as updates are received.
EWC-11537958
-Coach Natalie
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now also getting a FDP-107 error when trying to connect to Barclays. It has been 102 days since I was last able to connect. Is Quicken issuing a credit for this loss of functionality?
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This discussion was created from comments split from:
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@Coach Natalie Thank you, I was wondering what happened to my posts. 😅
For what Coach Kristina is asking… What is she asking? If it's my Quicken ID and username at the other site, I do not feel comfortable at all posting those on public community forum.
Also I do not see a "Send Feedback" link when I follow the Profile instructions, although I do get a new window that opens for user summary, user id, and dataset id.
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@ChivalricPine87, thanks for the reply!
Coach Kristina was asking for the name of the account, not your login information. If we end up needing this or logs from you, I'll let you know. You can disregard those items for now.
-Coach Natalie
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@DSS, thanks for bringing this to our attention!
When viewing your connection attempts from our end, I see that the FDP-107 error is occurring with the Barclays Bank Delaware bank option. An FDP-107 error means that the wrong bank option is being used, so please go ahead and use the Barclays Online Banking - US bank option moving forward. I see that you're receiving an FDP-102 error with Barclays Online Banking - US. Is that what you're seeing from your end as well? If so, is the error occurring on an existing account, or when connecting to Barclays for the first time?
Please let us know!
-Coach Natalie
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Hi, I was notified that the Barclays connection issue was resolved. However, when I try to reconnect in Simplifi and even remove the account and add it a new, I get this error:
We are unable to connect to Barclays Online Banking - US at this time. Please try again later.
Care Code: FDP-102At one point, I also got this error: Request failed with status code 403
Care Code: QCS-0403-2I know I was using the right credentials because I was able to log into successfully.
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Hello @JacobK,
Thank you for reaching out! That alert was indeed resolved. I can see the FDP-102 error you are receiving with Barclays on our side as of today. I would suggest waiting to see if this issue clears up after 48 hours. After that time, if you could let us know if the error is occurring on an existing account or with a fresh connection, this would help. If the former, let's have you try with a fresh connection after waiting 48 hours:
- Make all of your Barclays accounts manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
Let us know how it goes, please!
-Coach Jon
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I am still receiving the FDP-102 error as of today 1/27/25 3PM. I am unable to connect to Barclays Online Banking - US at this time.
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@ChivalricPine87 & @FormerMinter, we learned that this issue is actually still ongoing, per our service provider. We re-escalated the issue to our internal teams and reopened the Alert accordingly.
We apologize for the inconvenience and ask that you once again follow the Alert for updates. Thank you!
-Coach Natalie
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@DSS, just wanted to follow up here — we learned that the FDP-102 error is actually still ongoing with our service provider. We reopened the Alert and ask that you continue to follow it for updates!
-Coach Natalie
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Additional information about my use case. I've deleted my old connection and the error occurs on a new connection. Also, my bank account is strictly a bank account w/ Barclays; I don't have a Barclays credit card.
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now Barclays is returning a FDP-175 error.
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@DSS, thanks for letting us know!
Since Barclays is experiencing an outage in general, please go ahead and follow the Alert, and then let us know if you're still experiencing any issues after it's marked as resolved.
We appreciate everyone's continued patience as the connection issues with Barclays are worked on!
-Coach Natalie
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