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Ulta Beauty Ultimate Rewards Mastercard - FDP 103

damnedxer

Simplifi stopped connecting to ULTA (Comenity) last week. I can log in at the website but continue to see the below message in Simplifi.

"To connect to Ulta Beaty Ultimate Rewards Mastercard, you must re-enter your credentials. If that does not work, try entering them on the website at Ulta Beaty Ultimate Rewards Mastercard to ensure they are correct."

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Comments

Coach Natalie

@damnedxer, thanks for reaching out to us with this issue!

To troubleshoot the FDP-103 error, please thoroughly follow these steps:

Verify the bank selected is the correct instance – You may see several different instances of your bank; check to see if you’re using the correct one.
Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Let us know how it goes!

Claudia

I am also having this FDP-103 error with my Ulta card. I tried all 5 troubleshooting steps, and Simpli still won't connect.

Coach Natalie

@Claudia, thanks for giving those steps a try and posting back!

Since it looks like the error is occurring on an existing account, let's have you try one more thing and establish a completely fresh connection with the bank:

Make the account manual by following the steps here.
Once you see the account listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account by following the steps here.

If the FDP-103 error persists after doing so, please provide the following data for an escalation:

The name of the account, as it appears in Quicken Simplifi.
The name of the account, as it appears on the bank's website.
Has there been any recent changes made to the bank's website or its sign-in process?
What is the exact URL you use to log in to your account on the bank's website?
What type of account(s) are you attempting to connect in Quicken Simplifi?
A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.

Feel free to DM me this information for privacy. Please also submit your logs via the 'Send Feedback' option:

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

We look forward to hearing back from you!

Engaiging

having the same issue even after making it manual and then reconnecting it. Three people have now reported this; when are you gonna consider it a bug?

Coach Kristina

Thank you for joining the discussion @Engaiging,

Thank you for letting us know you're also encountering this issue. Before we can report an issue, we do have to go through the troubleshooting steps.

If you have followed all the troubleshooting from the prior posts and the issue is persisting, then please please provide the following data for an escalation:

The name of the account, as it appears in Quicken Simplifi.
The name of the account, as it appears on the bank's website.
Has there been any recent changes made to the bank's website or its sign-in process?
What is the exact URL you use to log in to your account on the bank's website?
What type of account(s) are you attempting to connect in Quicken Simplifi?
A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.

Feel free to DM this information for privacy. Please also submit your logs via the 'Send Feedback' option:

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you!

Engaiging

Very presumptuous of you to assume that everyone has access to a computer with which to procure the information you are requesting. I don’t think I’ll be renewing my subscription.

Claudia

https://community.simplifimoney.com/discussion/comment/47868#Comment_47868

Adding it as a new account seems to have worked for now — it added the account with no FDP error. We'll see if it actually makes further updates or not. Thank you.

Coach Natalie

@Claudia, glad to hear it! Let us know if the issue pops back up.

Claudia

@Coach Natalie The card is updating correctly again, but having to remove and re-add that account has destroyed a category in my spending plan — for some reason Simplifi has now decided I have $155 rollover in waxing, when I definitely do not. I tried going through ALL of the imported transactions on the re-added account (!!!) and changing the category for ones that I think were brow waxes, but the spending plan rollover still says $155. This Simplifi bug has wasted a TON of my time and effort, and the "fix" has created unfixable carryon effects. Very disappointing a couple months after you greatly increased the subscription price.

Coach Natalie

@Claudia, thanks for posting back on this topic!

That definitely sounds frustrating. To clarify, did you completely delete and re-add the account, or did you make it manual and re-link it? If the former, I do want to take the opportunity to mention that connection issues can usually be resolved by making an account manual and then re-linking it, which will retain all historical data. Deleting an account is permanent, and will lose all of your transactions and history.

For the issue with the Planned Spending expense, I'd suggest deleting and re-creating the expense from the current month to see if doing so clears things up for you. If you had a previous rollover amount, you can use an "opening rollover" amount during creation.

https://support.simplifi.quicken.com/en/articles/9029030-using-rollover-in-planned-spending#h_dd6d6bbef4

Let us know how it goes!