EverBank FDP-103 error (edited)

gsong

I've verified that my credentials are correct at EverBank. However, I can't log in successfully via Simplifi.

Account needs attention

(Care code: FDP-103)

To connect to EverBank Consumer, you must re-enter your credentials. If that does not work, try entering them on the website at EverBank Consumer to ensure they are correct.

Mook Mook

Same here. My everbank connection was woriking fine, today it's dead with an FDP-103. I can still log myself into my everbank account just fine.

Coach Jon

Hello @gsong and @Mook Mook,

Thanks for reaching out! Typically, you will receive error code: 103 when an invalid username and password for the bank you are trying to connect with have been entered. Please follow these steps so we can verify what happening here:

• Verify the bank selected is the correct instance.
  • You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
• Verify that your login information is correct.
  • Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

-Coach Jon

Mook Mook

Hi Jon

as stated in my comment, I have verified my login. I have looked through the account options at everbank and cannot find any specific settings or passwords for third party apps. Again, everything was working fine last week. My current passwords happens not to have any special characters.

The only other solution simplifi is offering is for me to reset my bank password and hope that fixes something on simplifi's end?

Coach Jon

Hello @Mook Mook,

I understand your frustration. You may be able to log in fine at the bank's website, but still be unable to log in within Quicken Simplifi. This is because we connect with a different method than how you sign in to your bank's website. I would still suggest updating your credentials so we can narrow down what the issue here is and come up with a valid resolution.

Thanks,

Coach Jon

Mook Mook

OK I reset my everbank password. Same FDP-103 error still persists at Simplfi.

Can this be elevated to a bug report or something?

Coach Jon

Hello @Mook Mook,

We are aware of this known issue and are working on a resolution for this issue. We have created an alert in the meantime that you can follow for updates here:

https://community.simplifimoney.com/discussion/11497/new-2-6-25-everbank-consumer-returns-a-103-error

Thank you for your patience!

-Coach Jon

Mook Mook

If you were aware of this then why did you tell me to waste time resetting my password???

Coach Jon

Hello @Mook Mook,

This alert went up this morning. What I requested as far as updating your credentials was from yesterday while we were still narrowing down the issue via troubleshooting.

-Coach Jon

Mook Mook

OK understood.

I will bookmark the other post and hope for quick resolution.

gregentrican

I reset my password, too, but I still get the 103 error. I put a ticket in with Everbank. The rep said that he had not received any Everbank memo concerning issues with Simplifi. I had noticed that for the last week or so that my Everbank login for Simplifi was requiring I verify with a code sent to my cellphone.

carlaburkhead

Hello Quicken Simplifi Folks,

I am experiencing the same FDP-103 error as the others and I have updated and verified my credentials as instructed. This has been a problem for me since 2/1/2025 (it is now 2/11/2025). I would like an estimate how much longer it will take to fix. Quicken Simplifi is not useful to a subscribing customer if it cannot maintain a reliable connection to a bank. Thank you for your response. - Carla

Coach Jon

Hello @carlaburkhead,

Thanks for reaching out. We do not have an ETA at this time, but we will be sure to update the alert we shared prior when we do have more information.

https://community.simplifimoney.com/discussion/comment/47966#Comment_47966

-Coach Jon

JCL

I also have the same issue with Everbank for the past several weeks. I reconnected my accounts this morning and it seems to work