Digital Federal Credit Union (DCU) not updating

ejs

My connection to Digital Federal Credit Union (DCU) has not been updating for at least a week. Simplifi prompts me to reenter my login credentials, but when I click to do that it says "This Bank is not available right now." Is this a known connection issue?

Coach Jon

Hello @ejs,

Thanks for reaching out! I can see from our side that you have been receiving an FDP-103 error when trying to connect to this bank. Please complete the following steps so we may verify what specifically is causing this issue for you:

• Verify the bank selected is the correct instance.
  • You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
• Verify that your login information is correct.
  • Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

-Coach Jon