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John Hancock FDP-102 error

btzielinski

What is the status of the connection issues with John Hancock retirement/401k accounts?

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Comments

Coach Kristina

Hello @btzielinski,

To track the status of the FDP-102 errors with John Hancock, if you haven't already done so, I recommend that you bookmark the Community Alert linked below, since any updates, once available, will be posted there.

https://community.simplifimoney.com/discussion/11060/ongoing-12-27-24-john-hancock-retirement-plan-services-returns-fdp-102-error

If you do not see the bookmark icon near the upper right, please make sure you're logged into the Community.

Are you currently seeing FDP-102 errors when attempting to connect with John Hancock? When I check on our end, I can see you have been getting FDP-103 (invalid credentials) errors. You may want to try these troubleshooting steps for FDP-103 errors:

Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URLs shown for each bank.
Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

I look forward to your response!

btzielinski

I’ve been getting both 102 and 103 errors. See attached.

IMG_8014.jpeg

Coach Natalie

@btzielinski, thanks for confirming!

Since the outage with John Hancock Retirement Services is known, please go ahead and follow our Alert for updates:

https://community.simplifimoney.com/discussion/11060/ongoing-12-27-24-john-hancock-retirement-plan-services-returns-fdp-102-error

Once the Alert is marked as "resolved", you can try connecting in Quicken Simplifi once again. If you still receive any errors at that time, we'd be happy to take a look. As of right now, we don't have an ETA to provide on a resolution.

Thank you for your patience as this known issue is worked on!