FDP-103 error with NWPS retirement systems (edited)

wjsackett

I cannot connect to my NWPS retirement systems.

My username and password are correct, but it always returns this error:

To connect to NWPS Retirement Access, you must re-enter your credentials. If that does not work, try entering them on the website at NWPS Retirement Access to ensure they are correct.

Care Code: FDP-103

Please help if you know of a solution.

Thanks!

Coach Jon

Hello @wjsackett,

Thanks for reaching out! Typically, you will receive error code: 103 when an invalid username and password for the bank you are trying to connect with have been entered. I would suggest following the steps below to verify if the issue is credentail related:

• Verify the bank selected is the correct instance.
  • You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
• Verify that your login information is correct.
  • Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

I hope this helps!

-Coach Jon