Error: Washington Gas Not Connecting

JWV

Washington Gas (DC' utility) is no longer connecting. No error given just a message, "We ran into an error when trying to link your biller. Try again." The URL for login is https://my.washingtongas.com/portal/

Coach Kristina

Hello @JWV,

Thank you for letting us know you're encountering an issue. When I check on our end, it shows an invalid credentials error. Have you double checked to make sure you are using the correct credentials? Are you able to log into the biller's website (sometimes, too many incorrect login attempts can result in the account getting locked)? Have you recently changed your login credentials with that biller?

I look forward to your reply!