Full SoFi Student Loan Balance Not Showing

georgeb3

Just linked my SoFi account, where I have a student loan. Instead of showing the full balance (~$40k) it only shows the monthly payment amount (~$450). This greatly inflates my net worth in Simplifi.

Coach Jon

Hello @georgeb3,

Thanks for reaching out! I would see if resetting the account connection works to resolve this issue: https://support.simplifi.quicken.com/en/articles/4857199-when-and-how-to-reset-your-account-connections

Let us know if this works!

-Coach Jon

georgeb3

Hi Jon. Tried that and it did not work.

Coach Kristina

Thank you for your reply,

Since resetting the account did not correct the issue, this issue will likely need to be escalated.

To do that, we will need a screenshot of the account balance, as it shows in your Quicken Simplifi, and a screenshot showing the balance on the financial institution side, and which shows the full URL for the financial institution webpage. Please redact any personal information from the screenshots. If you're not comfortable posting the screenshots in this discussion, then please send them via DM.

Additionally, we will also need you to send logs. To do this, please follow these steps:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you!

georgeb3

See screenshots here

georgeb3

Logs sent

reference id 474842654669852928

Coach Natalie

@georgeb3, thank you for sending the requested info!

It looks like we have an Alert for this issue with SoFi loan accounts. Please be sure to follow it for updates moving forward!

https://community.simplifimoney.com/discussion/11653/new-02-21-25-sofi-loan-accounts-displaying-repayment-amount-instead-of-loan-balance

ajwesseler

https://community.simplifimoney.com/discussion/comment/48688#Comment_48688

Same issue, same try, still issue. Simplifi is interpreting the payment due as the account balance. Just saw the post to follow…sorry for the comment here!