Fidelity error api.database.accountkey.not found

BARD
BARD Member

Tried to reset account…but fidelity does not "see" the 2 credit card accounts to link. I can download as "new" accounts, but that would require a great deal of editing categories again.

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @BARD,

    Thanks for reaching out! I would see if a fresh new connection works here instead. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

    Thanks,

    Coach Jon

  • BARD
    BARD Member

    Thank you Jon. That worked.

  • BARD
    BARD Member

    And…back again today. Will follow your directions again.

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