Macy's Credit Card Connection Issue: "Unable to connect Macy's Credit Card FDP-176"

Jlexky
Jlexky Member ✭✭
edited February 24 in Adding and Updating Accounts

When trying to setup a new account for Macy's, I keep getting "Unable to connect Macy's Credit Card FDP-176"

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  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @Jlexky,

    Thank you for letting us know you're encountering this error. To further assist with this issue, please provide the following information:

    1. How long have you been experiencing this error?
    2. Are you trying to add a credit card account, or a different account type?
    3. What is the account nickname, as it appears on the financial institution's website?
    4. Have there been any changes to the financial institution's website?
    5. Has there been activity in the account within the last 90 days?
    6. What is the exact URL (web address) you see once you've logged into the account directly through the financial institution's website?

    If you are not comfortable posting this information in this discussion, it's okay to send it by DM.

    I look forward to your response!

    -Coach Kristina

  • Jlexky
    Jlexky Member ✭✭

    @Coach Kristina …. Please disregard. The issue was with Macy’s and not Simplifi. Thanks for getting back to me.

    Jlexky

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