Barclay/Carnival Cruise Credit Card FDP-103 error (edited)

damnedxer

Good morning! I am trying to setup my Barclay card in Simplifi. It is a Mastercard we got while on a cruise with Carnival. The web address in Simplifi goes to the website we login to, but Simplifi gives this message:

To connect to Barclaycard, you must re-enter your credentials. If that does not work, try entering them on the website at Barclaycard to ensure they are correct.

Care Code: FDP-103

We are able to login to the website outside of Simplifi. Please advise.

Coach Natalie

@damnedxer, thanks for posting to the Community!

To clarify, you are able to click on the URL displayed in Quicken Simplifi for 'Barclaycard' and sign into your Carnival Cruise card in the separate tab that opens to the bank's website, correct? If so, it sounds like this bank option should definitely work for you, since I'm not finding a Carnival Cruise-specific option.

With that, I'd recommend thoroughly following these steps to troubleshoot the FDP-103 error:

1. Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
2. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
3. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
4. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Let us know how it goes!

damnedxer

I have performed all of the above steps. Simplifi continues to provide the same error code.

Coach Natalie

@damnedxer, thanks for giving those steps a try and posting back!

We can escalate the FDP-103 error with the following data:

1. The name of the account(s), as it appears on the bank's website.
2. Has there been any recent changes made to the bank's website or its sign-in process?
3. What is the exact URL you use to log in to your account on the bank's website?
4. What type of account(s) are you attempting to connect in Quicken Simplifi?
5. A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
6. The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.

Feel free to DM this information for privacy. We look forward to hearing back from you!

Coach Natalie

@damnedxer, it looks like you posted the info to my wall, so I deleted it, as that area is public. To send a DM, click on my name and then click "Message".

Thank you!

Coach Natalie

@damnedxer, thanks for DMing the requested info! I got this issue escalated and will post back with updates.

EWC-11621657

Coach Natalie

@damnedxer, can you give this another try, please?

damnedxer

Good afternoon! It works now. Thank you!

Coach Natalie

@damnedxer, awesome! Glad to hear it's working for you.