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Deleting a completed/linked tracked refund deletes the transaction

simplif

I made a refund tracker and linked a transaction to it. After realizing I linked the wrong transaction, I deleted the refund tracker, but it completely deleted the refund transaction from my bank account transaction list. I had to re-make the transaction manually to link it to another refund. I don't expect this is intended behavior — deleting a refund tracker should only delete the tracker, not the linked transaction.

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SRC54

Refund tracker has always been wonky for me.

But are you sure it was deleted? Not saying this is what happened, but sometimes when I unlink a reminder (and a refund is a specialized reminder), it seems to be gone but shows up later after refreshing. Did you check to see if it's gone in the phone app and the web app?

FWIW, there is also a known issue that some cleared transactions linked to a recurring are disappearing . . . which might not be related to this, but who knows?

simplif

Hi thanks for the response — yes, as of today the transaction is still missing. It's not an account that has very many transactions, so I am quickly able to see all my transactions over the past few months. The refund transaction was from Feb 20th and the account has refreshed many times since then.

SRC54

Did you manually re-enter the transaction? That way you will have a record of it because if it hasn't downloaded again by now, it won't. Let's hope this was just a one time glitch.

simplif

Unfortunately its not a one-time glitch — I was able to do it again, as a test, for a tiny transaction I didn't mind losing. If a tracked refund with a linked transaction is deleted, the entire transaction is deleted from your bank's transaction list. I hope they fix it, but in the meantime I will not be using the refund tracker.

Coach Jon

Hello @simplif,

Thanks for reaching out! I was unable to reproduce this on my side, so I was wondering if you could provide a video showing the issue, so that we may better understand what is occurring here? You may feel free to directly message me the requested information if you prefer.

-Coach Jon