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Midwestloanservices taking quicken paid services more than a year to resolve

Abdu

I am writing to express my deep frustration and concern regarding the ongoing issue with Midwest Loan Services on Quicken, which has been unresolved for over a year. As paying customers, we rely on Quicken's services to provide comprehensive visibility into our accounts. Unfortunately, this critical service has been lacking, and the delay in resolving this issue is highly disappointing.

Attached, you will find a screenshot of similar topics raised in 2024, highlighting that this issue has been reported by multiple users over an extended period. I personally reported this problem when I first joined Quicken back in late 2023 or early 2024.

It is essential to prioritize the resolution of such critical services that affect a significant number of your members. Additionally, I must emphasize that the process of getting issues like this looked at and escalated is incredibly complicated and time-consuming. This complexity only adds to the frustration of dealing with unresolved issues.

I kindly urge you to take immediate action to resolve this matter and improve the overall customer experience for all Quicken users.

Thank you for your attention to this urgent matter.

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Comments

Coach Natalie

@Abdu, thanks for sharing your feedback with the Community!

When viewing your connection attempts from our end, I see that you're receiving an FDP-102 error with Midwest Loan Services. This error is a known issue; our Alert here can be followed for updates:

https://community.simplifimoney.com/discussion/11156/ongoing-01-06-25-midwest-loan-services-returns-fdp-102-error

Since the issue is already known by our service provider, we won't be able to do anything further from our end at this time. We will just have to wait for an update or resolution from them, which we can then share with users by posting it to the Alert. In the meantime, you can track the account manually. Let us know if you need help with doing so!

Sorry for not having a better answer, but I hope this helps!

Abdu

Are you saying that the issue with the service provider, you mean the bank Midwest loan services themselves?

Abdu

Thanks for getting back to me and I appreciate your honest response. Just let me know if it's with the bank so I can reach out to them

Coach Natalie

@Abdu, thanks for the reply!

Our service provider in this case is Intuit. I'm not sure if the issue lies with the bank; we can just see that Intuit is aware of it. You can certainly try calling the bank and speaking to their online banking or digital banking department to help make them aware of the impact and see if you can gain any additional insight.

Let us know if so in case it helps other users!

Abdu

Thanks