Eastern Savings Bank FDP-163

Sarah M

please add to list for banking issues. They were connecting fine until this weekend. The bank did a system upgrade and now can no longer connect with quicken. Getting error FDP-163. TY

Coach Jon

Hello @Sarah M,

Thanks for reaching out! Can you supply a screenshot of the error you are receiving within Quicken Simplifi? I would also see if a fresh connection would work here. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

-Coach Jon

Sarah M

thanks for your response. no luck with manual reset. here is the screenshot.

Coach Jon

Hello @Sarah M,

Thanks for the requested information. I have escalated this issue to our service provider and will be sure to post back here with any status updates.

-Coach Jon

EWC - 11648762

Coach Jon

Hello @Sarah M,

I am back with an update from our service provider! They have updated some details for your financial instituion and would like you to verify if things are fixed now.

Let us know!

-Coach Jon

Sarah M

that fixed it- ty so much!

Coach Jon

Hello @Sarah M,

I am glad that resolved the issue! Have a great day!

-Coach Jon

michaelkin

Thank you for everything