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Care: QCS-0429-2 Primis Digital Bank Error

Mortimer Duke

Following days of receiving an FDP-103 error after months of problem free connectivity, I now receive a QCS-0429-2 whenever I try to connect or even supply my login credentials for Primis Bank under any and all of their various options.

I'd welcome any helpful input.

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Comments

Coach Kristina

Hello @Mortimer Duke,

Thank you for letting us know you're encountering this issue. To troubleshoot the QCS-0429-2 error, please wait a full 24 hours without making any further attempts to connect/update your accounts. After that 24 hours, try again.

If you still see an error after waiting the full 24 hours, please let us know and let us know the exact error message/code you are seeing (if possible, a screenshot would also be helpful, but please be careful to redact any personal information), so that we can further assist with troubleshooting.

Please let me know how it goes!

Mortimer Duke

24 hours waited as directed. I then launched the app and proceeded to follow the account alert which, at first, displayed a FDP-103 error.

I was then prompted to enter my credentials which I proceeded to do.

Upon entering my credentials, I then received the dreaded QCS-0429-2 error all over again.

Any further insight and guidance would be welcome.

Thank you.

Coach Jon

Hello @Mortimer Duke,

Thanks for the reply! From our side, I am not seeing a 24-hour period with no connections to Primis Bank. You will want to wait a full 24 hours without connecting at all to the bank in Quicken Simplifi. If you still see an error after waiting the full 24 hours, please let us know!

-Coach Jon

Mortimer Duke

I wonder how the account is being accessed then as I didn't as far as I know.

Would deleting and readding the institution and accounts be a faster and more complete remedy?

Coach Jon

Hello @Mortimer Duke,

It would not hurt to try re-linking the accounts. Even if you are not able to re-link the accounts, by them being in a manual state it will ensure that the accounts go 24 hours without a connection attempt. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

-Coach Jon

Mortimer Duke

I switched the accounts to manual and ultimately deleted Primis altogether.

When attempting to readd Primis to reestablish any kind of connection, Simplifi offers four possibilities, all of which seem to refer to the same institution. Nevertheless all four produce an FDP-103 error.

Coach Jon

Hello @Mortimer Duke,

Thanks for the follow-up. I am also seeing the FDP-103 error from our side for you. Are you still receiving the QCS-0429-2 error? If not, I would have you try the following troubleshooting steps for the FDP-103 error:

Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

If you are still experiencing the QCS-0429-2 error, be sure to let us know!

-Coach Jon

Mortimer Duke

I am no longer receiving the QCS-0429-2 error. I've verified my login information with the institition through their app and web portal, yet the FDP-103 error persists.

Please advise. Thank you.

Coach Jon

Hello @Mortimer Duke,

I am glad that you are no longer receiving the QCS-0429-2 error at least. As for the FDP-103 error, have you tried updating your credentials as suggested in my previous reply? If so please provide the following information:

Have there been recent changes in your banking website? If there are changes, what are those?
What is the exact URL you use to log in to your account (login URL)?
What type of accounts are you adding (banking, investment, debt, etc.)?
Please get a screenshot of the bank account summary page that includes the URL. You’re welcome to remove or obscure any personal information.
Document the FORMAT of the password (NEVER the actual password!). For example, the password of "Quicken123$" would be "Xxxxxxx###$." Document the specific special character(s) in the password (AGAIN, NOT the actual password!). We recommend to NOT use the following special characters & < > / \.

-Coach Jon

Mortimer Duke

After working with Primis on their end and several resets, the accounts now seems to be connecting as they should.

Thank you.